SoLoMo Success: “Fish Where The Fish Are” But Keep The Conversation Flowing | By Pamela Whitby
SoLoMo is no longer a new buzzword for travel brands. Although some airports, like Gatwick, are further down the line with their strategy than others, there is no room for complacency because like everything in the world of online travel, SoLoMo is evolving and changing rapidly. Pamela Whitby reports.
STR: US hotels strong in summer 2012
The U.S. hotel industry reported strong performance increases in the three key performance metrics during summer 2012, according to data from STR. During the summer season - which comprises June, July and August—the U.S. hotel industry’s occupancy rose 2.4 percent to 69.3 percent, its average daily rate increased 4.4 percent to US$107.37, and its revenue per available room was up 7.0 percent to US$74.44.
Facebook Voters Have Spoken! Thousands Cast Votes For Best Western's Most Unique And Impressive Hotels Worldwide
Best Western International recently asked Facebook users to cast their votes for the first-ever Fan Awards on the Best Western Facebook page. Best Western's more than 4,000 hotels from around the world were encouraged to submit nominations in categories ranging from Most Unique Hotel to Best View from a Hotel Room and a panel of travel industry experts reviewed the nominations and selected the five finalists for each category.
A Day in the Life: Head of Hospitality | BusinessWeek
How do you take a leading Vegas brand and integrate it to India? Ask Neera Chanani. As head of Caesars Entertainment’s (CZR) hospitality division for South Asia, Chanani has spearheaded the company’s expansion into the region. Her job, which she says has the “energy of a startup with the backing of a global company,” focuses on translating the non-gaming aspects of Caesars’ hotels. “How do you develop a chain of these in a place that’s an emerging market and make it culturally relevant?” Chanani is working on the answer.
Marriott Hotels & Resorts “Re-Imagines” The Future of Small Meetings - Launches Workspring at Marriott
Marriott Hotels & Resorts, the signature brand of Marriott International (NYSE:MAR), renowned for its expertise in hosting meetings, is “re-imagining” the traditional small meeting to become a collaborative work experience that will promote creativity and innovation. Inspired by the work styles of Gen X and Gen Y, Marriott Hotels & Resorts has exclusively partnered with Steelcase, the leader in workspace design, and launched today Workspring at Marriott. Redmond Marriott Town Center, near Seattle, is the first hotel to offer the small meetings suite.
Online Revealed Canada announces 8th annual conference at Caesars Windsor Hotel and Casino, Windsor, Ontario April 2-4, 2013
Online Revealed, Canada's only tourism internet marketing conference, will be back on the road for the 8th annual event in 2013. The conference, which focuses on the latest in online travel marketing trends, will take place at Caesars Hotel and Casino in Windsor Ontario, April 2-4, 2013, with an anticipated attendance of 450 delegates from across Canada.
Focus On The Basics Of Success - The Role Of Standards | By Duncan Macarthur
On a recent hoteldoctorTM assignment, I was reminded of the importance of standards and leadership where individuals are held accountable for performing to an agreed standard and creating an environment where team members can excel. During the course of the assignment, we noted that the people with whom we interacted appeared for the most part to be pleasant and welcoming. However the responses in the different areas or departments of the hotel varied considerably. This was noticeable both in the performance of a particular duty or task, and the spirit in which it was conducted or delivered.
Social Media Blunders [Infographic] |
As the popularity of social media continues to accelerate, it's no surprise that famous faces and well-known brands are increasingly using these platforms to reach the people responsible for their fame.The power of these social media channels allows actors, comedians, athletes, and companies to interact with their followers, yet the casual comfort of these conversations can sometimes result in social slip-ups. MDG Advertising developed the following infographic that shows how the improper use of social media has caused some big names to gain unfavorable attention, but has also allowed them to quickly win back their faithful fans.
Russia Needs to Overcome Regulatory and Bureaucratic Hurdles to Realise Hotel Development Potential
There is enormous potential to develop hotels in Russia, but that potential continues to be hampered by bureaucracy and a regulatory framework that is not conducive to growth. This was the key finding at the Russia round table discussion held at the second annual Hotel Investment Conference held in London last week. The Panel was hosted by Michael O'Hare, Managing Director of Horwath HTL Russia and was joined by Patrick Fitzgibbon, Senior Vice President of Development for Hilton Worldwide (Europe and Africa) and Arlid Hovland, Senior Vice President for Business Development for the Rezidor Hotel Group.
RateGain's Hotel Rate Parity Trends - Asia (Sep - Nov 2012)
Hotel rate parity trends for September to November 2012 of three, four and five star hotels across some of the major cities in Asia. The report shows the percentage of hotels with cheaper rates on their own brand site compared to their rates on other OTAs.
Shimao Group unveils MiniMax Hotel and MiniMax Premier Hotel brands
Shimao Group has recently unveiled its novel concept hotel brand, MiniMax Hotel, following the initiation of its proprietary hotel branding program and debut of the first hotel under the proprietary MiniMax brand.
ORM Meets CRM: Hotels Use Reviews to Personalize the Guest Experience
They seem so long ago, those days when hotels were wary of online travel reviews, largely feeling they would be open to unjust public criticism. Then, the industry shifted and began using this feedback to make the guest experience better by improving service and facilities based on guest comments. Shortly thereafter, hotels began publishing reviews on their own sites: trust in transparency. Now with the advent of ORM (online reputation management) integration with CRM (customer relationship management), the potential for hotels to truly embrace online travel reviews has come full circle, as online relationship management becomes synonymous with the highest level of guest service.
DoubleTree by Hilton Opens in Heart of Historic St. Augustine
DoubleTree by Hilton today announced the opening of DoubleTree by Hilton St. Augustine Historic District, located in the heart of the "Ancient City," the first permanent European settlement in the continental U.S. Formerly a Ramada Inn, the five-story hotel has been completely redesigned and renovated in the city's traditional Old Spanish style while featuring modern updates and amenities throughout. Within easy walking distance of St. Augustine's many cultural and historical attractions, and just 50 miles from the Jacksonville International Airport, the 97-room hotel offers leisure, group and business travelers the comforts of home blended with features that convey the city's proud Spanish heritage. DoubleTree by Hilton St. Augustine Historic District is owned by 116 San Marco LLC and managed by Summit Hospitality Management.
GBTA America Latina Conference in Argentina Sets Attendance Record
The Global Business Travel Association (GBTA) Latin America region in conjunction with GBTA's Argentina Chapter, recently hosted its third annual successful GBTA Conference Latin America held this year at the Buenos Aires Sheraton Hotel & Conference Center on October 6-8.
End To End Mobile Experience For New Generation Hotel Guests
hetras, the standard software for new generation hotels, and SuitePad, the in-room tablet for guest communication, work in synch to provide new methods of guest interaction at the newly opened Ruby Hotel in Vienna. The companies behind the products, based in Munich and Berlin respectively, have teamed up to roll out the solution to future Ruby Hotels as well as several other properties.
Renaissance Hotels and The Creative Coalition Launch of "The Art of Discovery"
In a world where were pressed for time and inspiration, moments of discovery have become a most precious gift. Today, The Creative Coalition and Renaissance Hotels join forces to encourage consumers to think about their own personal moments of discovery with the official launch of the new book, The Art of Discovery. The literary and photographic project beautifully captures that singular moment in time that can act as a personal muse, featuring 100 beloved celebrity portraits shot by renowned photographer Jeff Vespa accompanied by insightful stories edited by The Creative Coalition's CEO Robin Bronk. The Art of Discovery design and art direction were created by typographer and award-winning art director Nancy Rouemy of We Live Type Ltd.
Marriott Hotels Expands in Hainan Chinas International Tourism Island
Marriott International, Inc. (NASDAQ: MAR) today celebrated the opening of its first hotel under its flagship Marriott Hotels brand in Haikou, Hainan Province. This impressive 386-room business hotel is an exciting addition to the iconic Marriott Hotels brand. Under a long-term management agreement with the owner, Shenzhen Tiley Real Estate Group CO., Ltd., Haikou Marriott Hotel joins the other three Marriott International properties, adding to the company's fast-growing portfolio of four hotels in Hainan province. [Download images.]
BHMAsia Joins Force with Louvre Hotels Group
Asia-Pacific hotel management, development and consulting group, Bespoke Hospitality Management Asia (BHMAsia) announced that it has signed an agreement with Louvre Hotels Group to represent and expand the business of Golden Tulip brand in Thailand. The objective is between both companies to jointly strengthen the management and the development potential of the brands of both companies in Thailand.
Jumeirah Group announces three new hotels in China
Jumeirah Group, the global luxury hotel company and a member of Dubai Holding, has announced three new management agreements to operate luxury hotels and resorts across China. The Jumeirah Haikou Resort is set in an exclusive golf community on a private island in Hainan; theJumeirah Wuhan has a prime city centre location near to Hankou; and Jumeirah Nanjing is set in the Hexi new business district.
IHG signs Holiday Inn Express Stuttgart Hauptbahnhof, Germany
InterContinental Hotels Group (IHG), one of the world's largest hotel companies, has announced the signing of Holiday Inn Express Stuttgart Hauptbahnhof in Germany. The new build hotel will operate under a franchise agreement with existing owner partner Foremost Hospitality HIEX GmbH and will open in 2016.
HVS 2014 United States Hotel Franchise Fee Guide
This publication provides the most detailed data on the costs of hotel brands in the U.S. This year's new methodology utilizes real data for each brand to provide insight and analysis on the specific components which make up a franchise and its fees.
Dusit Signs on Luxury Golf and Spa Resort in Australia
Senior Executives of Dusit International joined representatives of the Springfield Land Corporation, World Group UK and Maxsen Capital Hong Kong at the Brookwater Golf Club in Queensland yesterday to announce the launch of the Dusit Thani Brookwater Golf & Spa Resort at First Residence.
Aloft Hotels Set to Debut in Columbia, South Carolina
Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) today announced its rapidly expanding Aloft brand will soon debut in Columbia, South Carolina. Aloft Columbia Downtown is scheduled to open in January 2016 in The Vista, the city's recently revitalized epicenter for the arts, entertainment, shopping and dining. Owned by Lady Vista, LLC, and managed by Lexington Hospitality, the new Aloft hotel will feature 108 spacious, loft-like rooms, forward-thinking technology and a lively, social atmosphere.
IHG and Grupo Presidente to Extend Successful Relationship in Mexico
InterContinental Hotels Group (IHG), one of the world's leading hotel companies, together with Grupo Presidente, a Mexico-based hotel management and ownership company, today announced that they will strengthen their relationship through an extension of their current strategic agreement. Grupo Presidente plans to continue the extensive, ongoing renovations on a portion of its existing Presidente InterContinental hotels and resorts to ensure that they best serve guests' evolving needs. Furthermore, IHG and Grupo Presidente will partner to grow the portfolio of IHG-branded hotels in Mexico.
AETHOS Consulting Group Acquires the Intellectual Property for the 20|20 Assess Suite of HR Assessments and Surveys
AETHOS Consulting Group Managing Director and CEO Keith Kefgen announced that the hospitality-focused human capital advisory firm has formally obtained the Intellectual Property (IP) for the entire hospitality-specific array of survey and assessment tools known globally in the industry as 20|20 Assess and
HSMAI, Duetto Release White Paper on Open Pricing
The white paper makes the case for moving past best available rates and pricing all room types, channels and dates independently of one another to maximize revenue. "While in the short term, hotel industry revenues continue to rise, commissions paid to third parties are growing twice as fast threatening hotel revenues and profitability. A response from the industry is needed and improvements in business intelligence, data and analytics are providing hoteliers better forecasts by specific channels. Together with new technology that is allowing connectivity among property management, central reservation and revenue management systems, open pricing is becoming a reality," said Patrick Bosworth, CEO and co-founder of Duetto.
HVS Publishes Indonesia Hotel Watch 2014
The Consulting and Valuation team at HVS Singapore recently published the Indonesia Hotel Watch (IHW) 2014. Providing comprehensive up-to-date hotel and tourism information such as tourist arrivals, hotel performance trends, as well as existing and future hotel supply information, this publication seeks to provide stakeholders with insights into various markets in Indonesia. Across the archipelago, specific markets covered in IHW 2014 are Jakarta, Surabaya, Bandung, Bali, Bintan, Bogor, Lombok, Medan, Yogyakarta and Makassar.
Hotel Equities Celebrates the Opening of the Hyatt Place Savannah Airport
Atlanta-based Hotel Equities ( recently celebrated the opening of the 81-room Hyatt Place Savannah Airport hotel in Savannah, Georgia. The first Hyatt Place in Savannah, it is the first of the brand for Hotel Equities to manage.
Winegardner & Hammons, Inc. Receives Highest Honor from Marriott International
The Marriott International National Association (MINA) has named Winegardner & Hammons, Inc., one of the nation's leading hotel management companies, a winner of the prestigious Partnership Circle Award. This is the fifteenth year that Winegardner & Hammons, Inc. has won this highest recognition given to Marriott franchisees.
Hotel Nikko Bangkok, New Luxury Hotel in Bangkok, Will Open in 2017
Nikko Hotels International, JAL Hotels Co., Ltd.'s international luxury hotel group, announced that it will open Hotel Nikko Bangkok in 2017. The new luxury hotel is now being built in Bangkok, Thailand's bustling capital city. It will be the first Nikko Hotels International property in Thailand. However, Hotel Okura Co., Ltd., JAL Hotels' parent company, operates The Okura Prestige Bangkok, a luxury property in Bangkok.