SoLoMo is no longer a new buzzword for travel brands. Although some airports, like Gatwick, are further down the line with their strategy than others, there is no room for complacency because like everything in the world of online travel, SoLoMo is evolving and changing rapidly. Pamela Whitby reports.
The U.S. hotel industry reported strong performance increases in the three key performance metrics during summer 2012, according to data from STR. During the summer season - which comprises June, July and August—the U.S. hotel industry’s occupancy rose 2.4 percent to 69.3 percent, its average daily rate increased 4.4 percent to US$107.37, and its revenue per available room was up 7.0 percent to US$74.44.
Best Western International recently asked Facebook users to cast their votes for the first-ever Fan Awards on the Best Western Facebook page. Best Western's more than 4,000 hotels from around the world were encouraged to submit nominations in categories ranging from Most Unique Hotel to Best View from a Hotel Room and a panel of travel industry experts reviewed the nominations and selected the five finalists for each category.
How do you take a leading Vegas brand and integrate it to India? Ask Neera Chanani. As head of Caesars Entertainment’s (CZR) hospitality division for South Asia, Chanani has spearheaded the company’s expansion into the region. Her job, which she says has the “energy of a startup with the backing of a global company,” focuses on translating the non-gaming aspects of Caesars’ hotels. “How do you develop a chain of these in a place that’s an emerging market and make it culturally relevant?” Chanani is working on the answer.
Marriott Hotels & Resorts, the signature brand of Marriott International (NYSE:MAR), renowned for its expertise in hosting meetings, is “re-imagining” the traditional small meeting to become a collaborative work experience that will promote creativity and innovation. Inspired by the work styles of Gen X and Gen Y, Marriott Hotels & Resorts has exclusively partnered with Steelcase, the leader in workspace design, and launched today Workspring at Marriott. Redmond Marriott Town Center, near Seattle, is the first hotel to offer the small meetings suite.
Online Revealed, Canada's only tourism internet marketing conference, will be back on the road for the 8th annual event in 2013. The conference, which focuses on the latest in online travel marketing trends, will take place at Caesars Hotel and Casino in Windsor Ontario, April 2-4, 2013, with an anticipated attendance of 450 delegates from across Canada.
On a recent hoteldoctorTM assignment, I was reminded of the importance of standards and leadership where individuals are held accountable for performing to an agreed standard and creating an environment where team members can excel. During the course of the assignment, we noted that the people with whom we interacted appeared for the most part to be pleasant and welcoming. However the responses in the different areas or departments of the hotel varied considerably. This was noticeable both in the performance of a particular duty or task, and the spirit in which it was conducted or delivered.
As the popularity of social media continues to accelerate, it's no surprise that famous faces and well-known brands are increasingly using these platforms to reach the people responsible for their fame.The power of these social media channels allows actors, comedians, athletes, and companies to interact with their followers, yet the casual comfort of these conversations can sometimes result in social slip-ups. MDG Advertising developed the following infographic that shows how the improper use of social media has caused some big names to gain unfavorable attention, but has also allowed them to quickly win back their faithful fans.
There is enormous potential to develop hotels in Russia, but that potential continues to be hampered by bureaucracy and a regulatory framework that is not conducive to growth. This was the key finding at the Russia round table discussion held at the second annual Hotel Investment Conference held in London last week. The Panel was hosted by Michael O'Hare, Managing Director of Horwath HTL Russia and was joined by Patrick Fitzgibbon, Senior Vice President of Development for Hilton Worldwide (Europe and Africa) and Arlid Hovland, Senior Vice President for Business Development for the Rezidor Hotel Group.
Hotel rate parity trends for September to November 2012 of three, four and five star hotels across some of the major cities in Asia. The report shows the percentage of hotels with cheaper rates on their own brand site compared to their rates on other OTAs.
Nothing puts a damper on a trip like a lost baggage. It happens more than you might realize. While there is little you can do once your luggage has been checked in, there are useful things you can do beforehand to prevent your bags from getting lost.
Whether you travel by car, train, plane or pack mule, feeling and looking your best while on-the-go is a challenge. It is impressive to see travelers reach their destination without puffy eyes and a serious case of bad bedhead. How do they do it?
Kinseth Hospitality Company (KHC) is pleased to announce the breaking of ground at the construction site of the Hampton Inn & Suites Hudson, Wisconsin. The groundbreaking ceremony for the Hampton Inn & Suites, located at 2610 Pearson Drive, took place on August 27th. With nearly 50 guests in attendance Dan Takkunen, Scott Apfelbacher, Dave Snyder, and Brian Zeller, of the ownership group, Bruce Kinseth and Les Kinseth of Kinseth Hospitality Companies, Hudson Mayor Alan Burchill, Hudson Chamber President Blake Fry, and Kraig Sadownikow of American Construction Services broke ground on the new hotel. The hotel will offer guest rooms and amenities for both leisure and business guests. The Hampton Inn & Suites is scheduled to open in the fall of 2016 and will be managed by Kinseth Hospitality Companies.
Executive Summary: Administered by the United States Citizenship and Immigration Service (USCIS), the EB-5 program (Employment-Based Immigration, Fifth Preference) allows foreign nationals to invest as little as $500,000 or as much as $1 million in a U.S. enterprise, in consideration of potentially receiving permanent residency in the United States. In recent years, EB-5 financing has grown exponentially and has become a highly utilized funding source for hotel development projects.
A federal program that encourages foreign residents to invest in U.S. projects can create distortions in the hotel development cycle, according to a study published by the Center for Hospitality Research (CHR) at Cornell University. The program, known as EB-5, offers U.S. citizenship to foreign residents whose investments create jobs in the United States. Hotel developers have taken advantage of the EB-5 program's relatively inexpensive capital, as detailed in the study, "Creative Capital: Financing Hotels via EB-5," by Arian Mahmoodi and Jan A. deRoos. The report, which is published in association with the Center for Real Estate and Finance, is available from the CHR at no charge.
Of all economic activities, Tourism is undoubtedly one of the first to adapt to changes in individual behavior and economic forces, generating the rise of new models in terms of services and products...
White Lodging is pleased to announce it will once again partner with Milwaukee-based Jackson Street Holdings, LLC to manage the 155-suite SpringHill Suites Milwaukee Downtown. Located at the corner of 4th and Wells streets, the SpringHill Suites Milwaukee Downtown, which is scheduled to open in Spring 2016, will operate as a Marriott franchise, owned by JSWD Commerce, LLC, an affiliate of Jackson Street Holdings and managed by White Lodging Services.
The American Hotel & Lodging Educational Institute (AHLEI) has published the fourth edition ofÂ Hospitality Industry Financial Accounting by Raymond S. Schmidgall, Ph.D., CPA, and James W. Damitio, Ph.D., CMA. This textbook presents basic financial accounting concepts and shows readers how they apply to the hospitality industry. Readers will learn about: the use of accounts, journals, and ledgers to record transactions, the formats and interpretation of financial statements, the effect of inventory valuation on costs and profit, the mechanics of accrual accounting, and more.The book has been revised throughout to reflect the 11th revised edition of the Uniform System of Accounts for the Lodging Industry. Other new information includes discussion of the revenue recognition principle, explanation of the LIFO reserve and how it occurs, discussion of the growing popularity of the limited liability company (LLC), and revisions to reflect the most recent IRS guidelines. Educators at hospitality management programs in the United States are once again able to order this and all of AHLEI's textbooks directly from AHLEI, as the organization discontinued its distribution agreement with Pearson Higher Education, effective July 1, 2015. U.S. academic customers can place orders and request desk copies by firstname.lastname@example.org, or by calling 1.800.344.4381 or +1.517.372.8800.
2015 has been a year of change and opportunities for Indonesia's hospitality industry, with various political and economic factors affecting the country, which have in turn had varying levels of impact across its different markets. Policies anticipated to make a lasting impression on the industry's performance include the controversial ban on government meetings in hotels and the ban on foreign currencies in domestic transactions. The effects have been felt heavily in some markets, and in others the full impact of these policies remains to be seen.
HVS, the world's leading hospitality consulting firm, is pleased to announce the release of its annual publication â Indonesia Hotel Watch (IHW) 2015. The 3rd edition of IHW 2015 will be officially launched at the Tourism, Hotel Investment & Networking Conference (THINC) Indonesia, where all industry stakeholders will once again come together to explore growth and investment opportunities in the region. Hosted by HVS and co-hosted by Ministry of Tourism, Republic of Indonesia and Indonesia Investment Coordinating Board (BKPM), the conference is scheduled to be held on September 2 and 3, 2015 at the Sofitel Bali Nusa Dua Beach Resort.Presenting comprehensive and up-to-date hotel and tourism information such as tourist arrivals, hotel performance trends, as well as existing and future hotel supply information, this publication seeks to provide stakeholders with insights into various markets in Indonesia. Specific markets covered in IHW 2015 are Jakarta, Surabaya, Bandung, Bali, Bintan, Bogor, Lombok, Medan and Yogyakarta.Through the release of IHW 2015, HVS aims to serve as the guide to tourism and hotel investment in the world's largest archipelago and subsequently, together with various industry players, contribute further to the progress and development of Indonesia's tourism industry.Highlights of the IHW 2015 include:â¢ Indonesia's GDP has witnessed a deceleration in growth, from 6% in 2012 to 5.6% in 2013 and to 5% in 2014. Moreover, the rupiah declined in value against the US dollar to IDR11,865 in 2014, down from IDR10,461 the previous year. The national currency is expected to decrease even further by the end of this year.â¢ Tourism still runs strong as Indonesia welcomed 9.4 million international travellers in 2014, which translates to a growth of 7.2% over 2013. â¢ Indonesia's fast growing middle class population is also driving the increasing demand for hotels, mainly in the mid-scale and upscale sectors.â¢ Soekarno-Hatta and Juanda airports are undergoing expansion under the government's Master Plan for Acceleration and Expansion of Economic Development 2011-2025 (MP3EI) to accommodate more flights by low cost carriers and to facilitate greater accessibility. Additionally, 103 existing airports will undergo renovation over the next few years with 29 being outfitted to handle international arrivals. â¢ Lombok has been gaining popularity since the opening of its airport in 2011. â¢ Furthermore, areas such as Yogyakarta, Papua and Kalimantan have witnessed growth in new hotel openings in the last 5 years. The government has begun to realise that there is greater need to diversify investments into these regions.IHW 2015 concludes that Indonesia's tourism sector continues to hold great potential in both the travel industry as well as the tourism services industry, supported by creation of global awareness about Indonesia's numerous tourism destinations and ongoing improvements in tourism infrastructure. Commenting on the report, Manav Thadani, MRICS, Chairman - HVS Asia Pacific, said, "We would like to extend our gratitude to all hoteliers, investors and other industry stakeholders who have both supported the IHW over the years and participated in the market studies which have made IHW 2015 possible. Through this edition, we aim to provide unbiased market intelligence on the dynamics that influence each major hotel market in Indonesia."On the THINC Indonesia 2015 conference, he further added, "The 2015 event will continue to provide accurate and relevant content through a captivating line-up of seminars and panels by industry leaders. Speaking at the conference this year are prominent industry stalwarts, including Michael Issenberg, Chairman and CEO - APAC, Accor; Peter Henley, President and CEO, Onyx Hospitality; Robert Warman, Chief Executive Officer, Langham Hotel Group; and Thorsten Kirschke, President - APAC, Carlson Rezidor Hotel Group, among others. Offering all delegates and participants, immense opportunities to network, learn, and share knowledge and best practices with their regional and international counterparts, THINC Indonesia is widely acknowledged as breaking the stereotype, owing to its exotic island location and a relaxed ambience. We sincerely thank our sponsors, speakers and delegates, as well as the Ministry of Tourism, Indonesia and the Indonesia Investment Coordinating Board (BKPM) for their continued patronage."
Global professional development association, Hospitality Financial and Technology Professionals (HFTPÂ®), is prepared to launch the first-ever hospitality industry search engine at their 2015 Annual Convention & Tradeshow October 21-24 in Bellevue, Wash. USA. The site, PineappleSearch.com, has aggregated material specific to the hospitality industry, placing importance on informational results such as white papers, articles, journals and more.
Bulk TV & Internet (Bulk TV), a leading provider of television solutions to hotels nationwide, announces their agreement with RLHC (Red Lion Hotels Corporation) to provide the DIRECTV Residential Experience (DRE) at the premier Hotel RL Baltimore Inner Harbor, the company's first location of the new full-service, lifestyle brand. Consistent with the technology-focused design of the hotel, guests will enjoy an upscale, in-room entertainment experience complete with over 100 HD channels, an interactive program guide and the customizable Guest Welcome Screen.
You have no idea the number of times I get calls from some highly respectable senior execs in our profession pulling their hair out because the company they have recently joined has no clue about luxury, or quality, or people management, or maintenance of their product, or budgeting for capital expenditures, or being realistic with expected financial returns. There are some hotels out there who do not let their General Managers spend ANYTHING on capital refurbishment until the product is completely dropped from its competitive set. Who wants to ride the elevator with a rodent as sole companion? The idea is to squeeze every penny out of the property since its real estate value increases every year: even a 70-year old former landmark downgraded to a Three-Star status with a miserable ATR of under $200 can be sold at a $100 million profit in the right city at the right time.
Self-service solutions are quickly becoming a standard amenity in the global hotel market, as mobile-savvy travelers increasingly demand solutions that enhance the guest experience, save them time and leverage new technologies. The decision to build or buy your next solution is often a difficult one to make, but can have a direct long-term impact on the performance and success of a property. Part two of this whitepaper outlines the features of a self-service solution that should be taken into account, whether you are building or purchasing new technology.
The effects of so-called big data, which involves a torrent of detailed information about employees and customers, have begun to ripple through hospitality human resourcesâallowing managers the potential to connect HR policies with corporate financial results. As discussed in this inaugural roundtable on "Hospitality HR and Big Data," hospitality firms are gradually addressing both the possibilities and the challenges of this mountain of data. In addition to dealing with the volume of data, hospitality firms must cope with the velocity, variety, and veracity of the data, while they also ensure ethical application of the information they gather. Given the size of HR databases, it's possible to draw statistically valid conclusions from analytical procedures, but care must be taken to ensure that those results make business sense before taking actions based on such analyses.
Today, Hospitality Financial and Technology Professionals (HFTP), a global association created to further the knowledge and advancement of industry professionals, announced an exciting new service to its members and the industry at large â a fully searchable directory of consultants specializing in accounting, finance, technology, human resources and legal issues.
Hospitality firms have more information than ever about their employees. But the rush of "big data" has opened both new opportunities and great challenges for human resources departments, as discussed in the inaugural industry roundtable on big human resources data in the hospitality industry. Sponsored by the Cornell Institute for Hospitality Labor and Employment Relations (CIHLER), the roundtable brought together participants who represent the world's top hospitality firms. They were concerned with both the quality and comprehensiveness of the data, as well as how to apply those data.
The Internet of Things (IoT) is a relatively large topic that is widely circulating around these days, but I think it is very important to point out its practical implementations. According to HOSPA in 2013 there was one device connected to the internet per person on earth. They forecast that by 2020, this number will increase to 9 devices per person. Currently, 80 'things' connect to the internet every second but we will see this figure rise to more than 250 'things' connected to the internet every second in just the next few years. This trend will have a huge impact on the travel and hotel industry, which are already major beneficiaries of new and future 'connected' innovations.