SoLoMo Success: “Fish Where The Fish Are” But Keep The Conversation Flowing | By Pamela Whitby
SoLoMo is no longer a new buzzword for travel brands. Although some airports, like Gatwick, are further down the line with their strategy than others, there is no room for complacency because like everything in the world of online travel, SoLoMo is evolving and changing rapidly. Pamela Whitby reports.
STR: US hotels strong in summer 2012
The U.S. hotel industry reported strong performance increases in the three key performance metrics during summer 2012, according to data from STR. During the summer season - which comprises June, July and August—the U.S. hotel industry’s occupancy rose 2.4 percent to 69.3 percent, its average daily rate increased 4.4 percent to US$107.37, and its revenue per available room was up 7.0 percent to US$74.44.
Facebook Voters Have Spoken! Thousands Cast Votes For Best Western's Most Unique And Impressive Hotels Worldwide
Best Western International recently asked Facebook users to cast their votes for the first-ever Fan Awards on the Best Western Facebook page. Best Western's more than 4,000 hotels from around the world were encouraged to submit nominations in categories ranging from Most Unique Hotel to Best View from a Hotel Room and a panel of travel industry experts reviewed the nominations and selected the five finalists for each category.
A Day in the Life: Head of Hospitality | BusinessWeek
How do you take a leading Vegas brand and integrate it to India? Ask Neera Chanani. As head of Caesars Entertainment’s (CZR) hospitality division for South Asia, Chanani has spearheaded the company’s expansion into the region. Her job, which she says has the “energy of a startup with the backing of a global company,” focuses on translating the non-gaming aspects of Caesars’ hotels. “How do you develop a chain of these in a place that’s an emerging market and make it culturally relevant?” Chanani is working on the answer.
Marriott Hotels & Resorts “Re-Imagines” The Future of Small Meetings - Launches Workspring at Marriott
Marriott Hotels & Resorts, the signature brand of Marriott International (NYSE:MAR), renowned for its expertise in hosting meetings, is “re-imagining” the traditional small meeting to become a collaborative work experience that will promote creativity and innovation. Inspired by the work styles of Gen X and Gen Y, Marriott Hotels & Resorts has exclusively partnered with Steelcase, the leader in workspace design, and launched today Workspring at Marriott. Redmond Marriott Town Center, near Seattle, is the first hotel to offer the small meetings suite.
Online Revealed Canada announces 8th annual conference at Caesars Windsor Hotel and Casino, Windsor, Ontario April 2-4, 2013
Online Revealed, Canada's only tourism internet marketing conference, will be back on the road for the 8th annual event in 2013. The conference, which focuses on the latest in online travel marketing trends, will take place at Caesars Hotel and Casino in Windsor Ontario, April 2-4, 2013, with an anticipated attendance of 450 delegates from across Canada.
Focus On The Basics Of Success - The Role Of Standards | By Duncan Macarthur
On a recent hoteldoctorTM assignment, I was reminded of the importance of standards and leadership where individuals are held accountable for performing to an agreed standard and creating an environment where team members can excel. During the course of the assignment, we noted that the people with whom we interacted appeared for the most part to be pleasant and welcoming. However the responses in the different areas or departments of the hotel varied considerably. This was noticeable both in the performance of a particular duty or task, and the spirit in which it was conducted or delivered.
Social Media Blunders [Infographic] |
As the popularity of social media continues to accelerate, it's no surprise that famous faces and well-known brands are increasingly using these platforms to reach the people responsible for their fame.The power of these social media channels allows actors, comedians, athletes, and companies to interact with their followers, yet the casual comfort of these conversations can sometimes result in social slip-ups. MDG Advertising developed the following infographic that shows how the improper use of social media has caused some big names to gain unfavorable attention, but has also allowed them to quickly win back their faithful fans.
Russia Needs to Overcome Regulatory and Bureaucratic Hurdles to Realise Hotel Development Potential
There is enormous potential to develop hotels in Russia, but that potential continues to be hampered by bureaucracy and a regulatory framework that is not conducive to growth. This was the key finding at the Russia round table discussion held at the second annual Hotel Investment Conference held in London last week. The Panel was hosted by Michael O'Hare, Managing Director of Horwath HTL Russia and was joined by Patrick Fitzgibbon, Senior Vice President of Development for Hilton Worldwide (Europe and Africa) and Arlid Hovland, Senior Vice President for Business Development for the Rezidor Hotel Group.
RateGain's Hotel Rate Parity Trends - Asia (Sep - Nov 2012)
Hotel rate parity trends for September to November 2012 of three, four and five star hotels across some of the major cities in Asia. The report shows the percentage of hotels with cheaper rates on their own brand site compared to their rates on other OTAs.
Adobe Digital Index Travel Report 2015
Adobe released its annual Digital Index Travel Report, which reveals the best times to book airfare and hotels, top destinations, total online travel spend, consumer buying behaviors across devices and more.
The Best Times to Book Flights and Hotels | adobe digital marketing blog
With summertime right around the corner the Adobe Digital Index team is turning their focus to summer travel. Hopefully you have a few vacations planned, but if not, no worries. Based on more than 15 billion visits and millions of transactions on major travel websites we figured out the best times to book flights and hotels so you don’t have to.
Using Review Data as Rich Snippets To Improve Search Rankings and Increase Direct Bookings | By Margaret Ady
Most hotels are focused on SEO, or are at least aware of the potential benefits of improving their search rankings. It allows them to stand out and ultimately generate more traffic (and direct bookings!). Content marketing is one way to improve search rankings, and travel reviews can play an important role in this content strategy. But that isn't the only place where travel review data can help hotels to improve their search rankings…
Hudson "Creator Unconference" General Assembly Program Announced
Morgans Hotel Group Co. (NASDAQ: MHGC) and General Assembly ("GA"), the global educational institution offering instruction and opportunity in technology, business and design, today announced the full line-up for their first ever 'Creator's Unconference,' to be held at Hudson next weekend from Friday, May 29th - Sunday, May 31st.
Mandarin Oriental Joint Venture to Acquire Hotel Ritz, Madrid
Mandarin Oriental International Limited ('Mandarin Oriental') announced today that it is to acquire the Hotel Ritz, Madrid (the 'Hotel') for €130 million (US$148 million) in a joint venture with The Olayan Group ('Olayan'), a Saudi Arabian multinational group.
Conrad Hotels & Resorts Attains Smart Luxury Vision with New Chicago Property Steps off Michigan Avenue
Designed by the world-renowned designer Pierre-Yves Rochon, the 20-story property will offer 287-rooms, of which 12 are expansive suites. Over 10,500 square feet of state-of-the-art conference facilities will offer the most technologically advanced meeting spaces in North America
Halcyon House in Australia selects Xn Hotel Systems for protel PMS and XnPOS
Euro-flavoured Halcyon House at Cabarita Beach in New South Wales Australia, has successfully implemented protel's international property management system "protel single property edition" and the Xn Point-Of-Sale system by Xn Hotel Systems.
Travel Industry Exchange Now Open for Registration with Special Early Bird Pricing
Questex Travel Group today announced early bird pricing of $75 for travel professionals who register by June 30 for its Travel Industry Exchange event, which will debut Sept. 15-17 in Orlando, Florida, at Disney's Coronado Springs Resort.
RLHC Design Center Opens in Denver May 20
– RLHC (Red Lion Hotels Corporation, NYSE: RLH) today announced thecompany is opening a satellite office complete with model guest rooms for Hotel RL by Red Lion, RedLion Hotels, Red Lion Inn & Suites. Located at 1550 Market Street, Suite 500, in Denver, the RLHC DesignCenter serves as office space for the company's Denver-based associates and a showroom for potentialand current hotel owners, and a design center.
Sheraton Albuquerque Uptown Hotel Installs FlyteBoard to Keep Airline Crews On Time
The Sheraton Albuquerque Uptown Hotel needed to correct a problem. Its airline crew-room contracts required meeting arriving flights on time and transporting crews back to the hotel for their stay. Easily done. Property staff just needed to be aware of when the appropriate planes arrived. Guests also wanted to know if their departing flights were on time. The property's issue was with mobile devices and the 'handheld hypnotism' we are all familiar with. FlyteBoard lets front desk staff focus on their guests "Our property staff continuously used their mobile devices to monitor flight schedules for our crew arrivals. It seemed like our concierges and bell staff were always staring at their handhelds checking flight times, it was not professional," said Damen Kompanowski, general manager of the Sheraton Albuquerque Uptown Hotel." The FlyteBoard flight information display improved our guest service and professionalism. Now our team has real-time airline arrivals and departures always visible so they can focus on our guests; plus, they are at the arrival curb on time to pick up our airline crews." Flyte Systems is the leading provider of cost effective airport travel information displays and content for the hospitality, corporate training centers, digital signage, and convention center industries and related businesses. Click here to request information on Flyte Systems' airport travel and guest information services. "It is great that FlyteBoard also gives us the time and weather on the same screen. It is visible for staff use and guests can check their flight times," Kompanowski said. "Our shuttles are on time and our staff can focus on guests without being distracted by their mobile devices." The Sheraton Albuquerque Uptown Hotel is 9 miles from the airport located in the heart of Albuquerque's newly-developed Uptown Area, surrounded by a number of corporate headquarters. The property offers 295 guest rooms with pillow-top mattresses and plush sheets on Sheraton's signature Sweet Sleeper bed. Rooms feature a stylish desk complete with an ergonomic chair. Guests power up in the morning with an in-room coffee maker and ready-to-brew Starbucks coffee and Tazo tea. Scott Triphahn, Flyte Systems' vice president, said, "We bring the airport to hotel guests and business travelers anywhere, anytime. Guests do not have to rely on handheld apps with possibly out of date flight information at hotels where FlyteBoard and our other displays are used. We smooth and soothe the travel experience for people on the go." Flyte Systems provides low-cost, real-time flight information Flyte Systems offers a suite of products that serve the traveling public: FlyteBoard, FlytePass, FlyteChannel, FlyteTouch, FlytePad with handheld mobile airline information, and FlyteEvents. The company's latest innovation is InfoBoard, which combines airline flight information with total property way-finding, weather, traffic, area attractions, and much more. 
TRYP by Wyndham Brand Enters the Philippines
Wyndham Hotel Group, the world's largest and most diverse hotel company, has entered into a franchise agreement to introduce its select-service lifestyle hotel brand, TRYP by Wyndham®, to the Philippines.Under the terms of the agreement with master franchisee Microtel Inns & Suites (Pilipinas) Inc., at least eight TRYP by Wyndham hotels will be developed in the country over 10 years, with the first property expected to open at the Mall of Asia in Pasay City in 2016. With this agreement, the Philippines becomes the first country in Southeast Asia to welcome the TRYP by Wyndham brand.The agreement is a key step in Wyndham Hotel Group's strategy to bring the brand to the Asia-Pacific region and other key markets around the world. The first TRYP by Wyndham locations in Mexico City and Abu Dhabi opened in April and March of this year, respectively.Found in the heart of the world's greatest cities, TRYP by Wyndham hotels offer business and leisure travellers one part experience and one part destination with contemporary, unique lodging options in some of the world's most cosmopolitan cities, including Brisbane, Barcelona, Paris, Lisbon, Berlin, Buenos Aires and New York City. The brand's "Own the City" service culture, which openly displays passion for guests and for the cities in which TRYP by Wyndham properties are located, aims to ensure guests make the most of their travels. Wyndham Hotel Group's president and managing director for South East Asia and Pacific Rim, Barry Robinson, said the expansion into the Philippines is an exciting milestone."We are thrilled to introduce TRYP by Wyndham to the Philippines as we look to expand the brand's presence throughout Asia," Mr. Robinson said. "The country is a unique destination that is growing in popularity and a place where the brand's differentiating service culture and passion will resonate with travellers. We look forward to seeing the first of many TRYP by Wyndham hotels open in the country." Mr. Jose Mari Del Rosario, president and CEO of Microtel Inns & Suites (Pilipinas) Inc., said international and domestic tourism in the Philippines is on the rise and the TRYP by Wyndham brand will cater to those travelers looking for city-center lifestyle accommodations. "Young urban professionals are constantly travelling now, combining work and leisure, and these travellers are a perfect fit for the TRYP by Wyndham concept," Mr. Del Rosario said. "The brand experience will address that work-leisure niche." Microtel Inns & Suites (Pilipinas) Inc. is already the Master Franchisee in the Philippines for Wyndham Hotel Group's Microtel Inn & Suites by Wyndham® brand and has opened 13 hotels since introducing the brand to the country in 2001. Wyndham Hotel Group currently has 19 hotels open and operating in the Philippines under its Days Inn®, Ramada® and Microtel brand names.
The way up is the same route as the way down | By Georges Panayotis
Not so long ago, participating in the growth of tourism businesses was an exhilarating adventure. It mobilized not only the energy of founders, but also that of all collaborators from the outset who were happy to build the foundations of a company and benefit personally. This collective adventure, which led to the creation of European and global groups, would offer young talents opportunities to develop even without necessarily having the most prestigious diplomas.
The Technology Treats Found in Starwood Hotels’ Concept Lab |
Hotel rooms are all the same, right? You have a bed, a bathroom, a TV, and a room service menu that entices you to order a grilled cheese sandwich at midnight. But Starwood Hotels is trying to shake things up at Aloft, Four Points hotels, by using technology to improve the guest experience. Yahoo Travel was recently invited to Starwood headquarters in Stamford, Connecticut, to check out some of the forward-thinking amenities they’re testing. And I must say, some of the things got me pretty excited.
PKF's Robert Mandelbaum highlights the findings of PKF's 2015 Trends® in the Hotel Industry report
Robert Mandelbaum, Director of Research Information Services, discusses the results of PKF Hospitality Research, a CBRE Company's Trends® in the Hotel Industry annual report. Robert explains how hotel operators are managing expenses and growing revenue in a time of "peak persistence" in the current industry cycle.
InvoTech Expands International Reseller Network, Adds Clients Worldwide
InvoTech announced continued expansion of its international reseller network with the addition of Infoscape based in Dubai. Infoscape will provide InvoTech solutions and certified professional InvoTech training and installation to businesses in United Arab Emirates, Saudi Arabia, Qatar, Bahrain, Kuwait, Oman and India.
Japanese Hospitality Group Fujita Kanko Opens Bangkok and Jakarta Offices
Leading Japanese hospitality company Fujita Kanko Inc. will open two new overseas offices in Bangkok, Thailand and Jakarta, Indonesia in June. The openings are intended to accelerate the globalization of its business, one of the key goals the company has set for the next five years, aiming at 25 percent growth in overseas guests by 2019.
Eurovision 2015: Hotel Prices up 41%; Travel Interest up 58%
With the semi-finals underway and the final on Saturday, travellers are flocking to Vienna for the 2015 Eurovision Song Contest. Hotel comparison website found that travel interest from the UK is up 58 per cent compared to last year. Hotel prices are up by an average of 41 per cent, peaking at £158 the night before the final. The top visiting countries (besides Austria) are Germany, Switzerland, Italy and Finland. Norwegians are willing to pay the most for their hotel room (£133 per night), while Serbians searched for the cheapest rooms (£62 per night).
Meet Hotelogix at HITEC to Learn the Fastest way to get on the Cloud PMS
Today small- to mid-size hotels are managing their property-management systems in the cloud to more effectively compete for bookings in the online marketplace. Hoteliers looking for a hotel management solution that self-enables them to run their businesses simply, efficiently and cost-effectively are finding the Hotelogix PMS extremely easy to use and adapt to their operations. The cloud-based PMS, which will be showcased at HITEC next month in Booth #139, is giving owners and operators the tools they need to get started quickly and without extensive training.
Emaar says IPO for hospitality unit remains on hold |
Dubai-based Emaar Properties, which announced its intention to list Emaar Misr, its Egyptian subsidiary on Wednesday, has confirmed that an IPO for its hospitality unit remains on hold. In a statement, the company said: “The timing of the IPO [for Emaar Hospitality Group] will be dependent on the market conditions. We are watching the markets closely and will take a decision to list at the appropriate time.” Emaar launched an $1.6 billion IPO of its malls and retail subsidiary, EMG, on the Dubai Financial Market (DFM) in September last year, in what was the GCC’s biggest listing since the financial crisis in 2008.
First Alt Hotel In Canada's Western Provinces To Open Its Doors
The first Alt Hotel in the Western provinces was officially earlier this month in the heart of Winnipeg's Sports, Hospitality and Entertainment District (SHED). As the first high-rise hotel to be built downtown in decades, the modern 20-floor, 160-room hotel occupies a prime location in downtown Winnipeg —right across from the Jets' home rink: the MTS Centre.