SoLoMo Success: “Fish Where The Fish Are” But Keep The Conversation Flowing | By Pamela Whitby
SoLoMo is no longer a new buzzword for travel brands. Although some airports, like Gatwick, are further down the line with their strategy than others, there is no room for complacency because like everything in the world of online travel, SoLoMo is evolving and changing rapidly. Pamela Whitby reports.
STR: US hotels strong in summer 2012
The U.S. hotel industry reported strong performance increases in the three key performance metrics during summer 2012, according to data from STR. During the summer season - which comprises June, July and August—the U.S. hotel industry’s occupancy rose 2.4 percent to 69.3 percent, its average daily rate increased 4.4 percent to US$107.37, and its revenue per available room was up 7.0 percent to US$74.44.
Facebook Voters Have Spoken! Thousands Cast Votes For Best Western's Most Unique And Impressive Hotels Worldwide
Best Western International recently asked Facebook users to cast their votes for the first-ever Fan Awards on the Best Western Facebook page. Best Western's more than 4,000 hotels from around the world were encouraged to submit nominations in categories ranging from Most Unique Hotel to Best View from a Hotel Room and a panel of travel industry experts reviewed the nominations and selected the five finalists for each category.
A Day in the Life: Head of Hospitality | BusinessWeek
How do you take a leading Vegas brand and integrate it to India? Ask Neera Chanani. As head of Caesars Entertainment’s (CZR) hospitality division for South Asia, Chanani has spearheaded the company’s expansion into the region. Her job, which she says has the “energy of a startup with the backing of a global company,” focuses on translating the non-gaming aspects of Caesars’ hotels. “How do you develop a chain of these in a place that’s an emerging market and make it culturally relevant?” Chanani is working on the answer.
Marriott Hotels & Resorts “Re-Imagines” The Future of Small Meetings - Launches Workspring at Marriott
Marriott Hotels & Resorts, the signature brand of Marriott International (NYSE:MAR), renowned for its expertise in hosting meetings, is “re-imagining” the traditional small meeting to become a collaborative work experience that will promote creativity and innovation. Inspired by the work styles of Gen X and Gen Y, Marriott Hotels & Resorts has exclusively partnered with Steelcase, the leader in workspace design, and launched today Workspring at Marriott. Redmond Marriott Town Center, near Seattle, is the first hotel to offer the small meetings suite.
Online Revealed Canada announces 8th annual conference at Caesars Windsor Hotel and Casino, Windsor, Ontario April 2-4, 2013
Online Revealed, Canada's only tourism internet marketing conference, will be back on the road for the 8th annual event in 2013. The conference, which focuses on the latest in online travel marketing trends, will take place at Caesars Hotel and Casino in Windsor Ontario, April 2-4, 2013, with an anticipated attendance of 450 delegates from across Canada.
Focus On The Basics Of Success - The Role Of Standards | By Duncan Macarthur
On a recent hoteldoctorTM assignment, I was reminded of the importance of standards and leadership where individuals are held accountable for performing to an agreed standard and creating an environment where team members can excel. During the course of the assignment, we noted that the people with whom we interacted appeared for the most part to be pleasant and welcoming. However the responses in the different areas or departments of the hotel varied considerably. This was noticeable both in the performance of a particular duty or task, and the spirit in which it was conducted or delivered.
Social Media Blunders [Infographic] |
As the popularity of social media continues to accelerate, it's no surprise that famous faces and well-known brands are increasingly using these platforms to reach the people responsible for their fame.The power of these social media channels allows actors, comedians, athletes, and companies to interact with their followers, yet the casual comfort of these conversations can sometimes result in social slip-ups. MDG Advertising developed the following infographic that shows how the improper use of social media has caused some big names to gain unfavorable attention, but has also allowed them to quickly win back their faithful fans.
Russia Needs to Overcome Regulatory and Bureaucratic Hurdles to Realise Hotel Development Potential
There is enormous potential to develop hotels in Russia, but that potential continues to be hampered by bureaucracy and a regulatory framework that is not conducive to growth. This was the key finding at the Russia round table discussion held at the second annual Hotel Investment Conference held in London last week. The Panel was hosted by Michael O'Hare, Managing Director of Horwath HTL Russia and was joined by Patrick Fitzgibbon, Senior Vice President of Development for Hilton Worldwide (Europe and Africa) and Arlid Hovland, Senior Vice President for Business Development for the Rezidor Hotel Group.
RateGain's Hotel Rate Parity Trends - Asia (Sep - Nov 2012)
Hotel rate parity trends for September to November 2012 of three, four and five star hotels across some of the major cities in Asia. The report shows the percentage of hotels with cheaper rates on their own brand site compared to their rates on other OTAs.
BEST WESTERN PREMIER Kaiserhof Wien Seizes Opportunities for Revenue Growth with the Support of IDeaS Revenue Solutions
IDeaS Revenue Solutions, the leading provider of pricing and revenue management software, services and consulting, today announced that BEST WESTERN PREMIER Kaiserhof Wien, located in the historical heart of Vienna, has partnered with IDeaS to conduct a Revenue Opportunity Analysis & Workshop. BEST WESTERN PREMIER Kaiserhof Wien, a member of the BEST WESTERN Reservation System since 1983, is a privately owned hotel that has prided itself on hospitality and service for eight generations. BEST WESTERN PREMIER Kaiserhof Wien has been a customer of IDeaS since 2012.
Oxford School of Hospitality Management awards Honorary Doctorate to David Levin
David Levin, one of the UK's most distinguished hoteliers, was awarded an Honorary Doctorate by the Oxford School of Hospitality Management (Oxford Brookes University) at a graduation ceremony on June 19th 2014.Levin is Proprietor of the Capital Group Ltd, which has a portfolio that includes the Capital and Levin Hotels, both in Knightsbridge; the London Bakery; and the Levin Winery in the Loire Valley in France. Over the years David Levin has nurtured the talents of many young professionals who have gone on to become some of the most influential players in UK hospitality.
YTL Hotels debuts the Kasara brand in Japan, Thailand and Borneo
YTL Hotels has announced the launch of the KASARA brand, a collection of unique and luxurious hotels, resorts and residences in exotic locations in Asia and beyond, including Hokkaido, Japan; Koh Samui, Thailand and Pulau Tiga in Borneo.
ZDirect Solutions Stirring Excitement
Crowds gathered at the ZDirect booth last month during HITEC (Hospitality Industry Technology Exposition & Conference) as hospitality's Email Service Provider showcased its latest Hotel Marketing Automation arsenal. The attraction was four fold, as ZDirect announced its: 1) Automated Responsive Designer that gives hoteliers a way to reach their customers through an advanced email editor that automatically resizes an email to fit every mobile device; 2) Google Action Cards by ZDirect that provides integration to Google Now, enabling hotel guests to access their reservation information on their mobile device at the exact moment they need it; 3) Lifetime Guest Value Analytics which blends Big Data with proprietary predictive analysis and machine learning algorithms to predict a guests future spend; and 4) White-listed relationship with Google that facilitates a feedback loop allowing the ZDirect development team access to Google's cutting-edge features.
Complexity and openness why big IT vendors are missing from travel technology |
Consumers have always shopped around for the best deal on travel and vacations. The Internet simply arms the travel customer with the ultimate weapon for bargain-hunting. In an online travel market now dominated by digital wholesalers, exchanges and price comparison sites, pre-packaged products and static pricing no longer cut it. This is an analysis by Boris Kraft, co-founder and chief visionary officer at Magnolia International.
The Next Chapter in the Convergence of Booking Sites and Metasearch |
The distinctions between online travel agencies such as Expedia, Priceline and Orbitz, and travel metasearch sites such as Kayak, TripAdvisor and Hipmunk are getting really blurry. Metasearch sites such as Kayak, TripAdvisor and Hipmunk, which traditionally shuttled users to online travel agency or hotel/air/car rental sites when it came time to complete their bookings, over the last couple of years have optionally let travelers book online travel agency-like without leaving the metasearch app.
Hotels Are The Fastest Growing On-Demand Office Space in the U.S.
Hotels are not just for overnight stays; collectively, they are the fastest growing on- demand office space in the U.S. LiquidSpace, the leading online marketplace for finding and booking flexible office and meeting space, shared today that the supply of hotel workspaces on LiquidSpace has grown 1060% in the past year and now makes up one third of all the flexible workspace across the U.S. available on the platform.
Blackstones $12 Billion Gain on Hilton Shares Highest in Private Equity History |
The Blackstone Group has done pretty well so far on its 2007 acquisition of Hilton Worldwide for $26 billion as the recession kicked in historically well. Blackstone Group CEO Steve Schwarzman said last week that Hiltons share price was trading at a multiple of 2.8 times our original investment and implies a total gain of almost $12 billion, which we believe is the largest private equity gain in history.
Interview: Omni Hotels CIO on the Evolution of the Guest Experience |
For the past decade, technology has transitioned from the hotel back office to one of the most talked-about features in the guest experience. Free Wi-Fi is becoming more common, apps that deliver room service with the press of a button are being rolled out, and brands are engaging with customers on social media. One of the hospitality executives who has watched and helped bring about this change is Kris Singleton, who has held executive roles at major U.S. hotel brands for the past six years. Singleton recently left her role as Chief Information Officer at the Cosmopolitan of Las Vegas, where she worked for three years, to take on the same position at Omni Hotels.
Portable Hotels Pop Up in the Travel World |
Portable lodging. It sounds like a crazy concept. But its actually a thing, and its a lot more complex than tent camping. Were talking pop-up hotels. Yes, thats right. Hotels that can pop up virtually anywhere, opening the door to traditionally off-limit locations. These unique accommodations have gained worldwide attention on the travel scene, and theyre slowly making their way to the US. Heres what you need to know.
These travelers find joy in living in hotels full time |
There are a number of frequent business travelers who spend more days in airports and hotels than in their homes, but only a small number have no place to call home. USA TODAY asked 3,570 members of its Road Warrior panel some of the world's most frequent business travelers who volunteer travel information whether they live every day in hotels, motels, B&Bs and other temporary lodgings.
Extended Stay America Announces Resignation of Chief Financial Officer
Extended Stay America, Inc. (NYSE:STAY) (the "Company") today announced that Peter Crage, Chief Financial Officer since 2011, has notified the Company of his intentions to leave for personal reasons as of July 31, 2014. Mr. Crage will complete the preparation and filing of the Company's Form 10-Q for the quarter ended June 30, 2014 and will serve in an advisory capacity until the end of the year to assist in the transition.
DoubleTree by Hilton Opens New Property in San Francisco's East Bay
Hilton Worldwide and DoubleTree by Hilton today announced the opening of DoubleTree by Hilton Pleasanton at the Club, following a comprehensive multi-million dollar renovation. The 292-room hotel, formerly a Hilton Hotels & Resorts-branded property, is located in the Tri-Valley area within the East Bay region of greater San Francisco, at the crossroads of highways 580 and 680, and offers easy access to all of Northern California's best attractions, as well as the cities of Oakland and San Francisco. DoubleTree by Hilton Pleasanton at the Club is owned and operated by Johnson Hotel Company and managed by Pacific Pearl Hotels.
Hyatt Configures Organization for Increased Adaptability and Effectiveness
Mark Hoplamazian, President and Chief Executive Officer of Hyatt Hotels Corporation (NYSE: H), today announced organizational changes designed to support Hyatt's strategy of driving preference by providing distinctive brand experiences. The changes include the integration of the global operations structure, the formation of an integrated team to lead the Company's select service business and the creation of a new global franchising strategy function.
Hoteliers can learn from Airbnbs rebrand |
People dont like change. Just ask anyone who has ever redesigned a logo or website (HNN included). The immediacy of the resulting critical clamor is enough to cause whiplash. I hope the execs at peer-to-peer-travel-website-that-must-not-be-namedOK fine, its Airbnbhave plenty of neck braces to pass around. The site on Wednesday rolled out a new logo and online experience. The resulting tumult was palpable in the Twitterverse. First came the news: Airbnb rolls out new website and logo. Then came the initial reaction: Airbnbs new logo is interesting. Then folks started having some good ol fashioned fun: Airbnbs logo looks like [fill in the blank].
Hotel brands must improve metasearch visibility: L2 |
Hotel brands are increasingly squeezed by the metasearch dominance of online travel agencies and Google, according to a new report by L2. The Metasearch Insight Report argues that hotel brands must invest heavily in the big metasearch players, TripAdvisor, Kayak and Google, in order to stay relevant. Brands that gain top placement within these search engines see dramatic increases in Web site traffic.
Jin Jiang International Hotels Opens 155-key Yangzhou Yangpeng Jin Jiang Hotel in Yangzhou, China
Jin Jiang International Hotels officially announced the opening of its newest property, Yangzhou Yangpeng Jin Jiang Hotel, to open in Yangzhou, in central Jiangsu province, eastern China . The hotel had its soft opening on 28 May and is scheduled to officially open during the end of Q3, 2014.
Dusit Fudu Hotels & Resorts Reveals Aggressive Chinese Expansion Plans
Dusit Fudu Hotels & Resorts, the Chinese joint venture hotel management company between leading Asian hospitality group Dusit International and local partners Changzhou Qiao Yu Group, has announced the signing of 15 hotel management agreements in its first year of operation. In addition, there are more than 12 developments under negotiation in Shanghai, Hangzhou, Fuzhou, Xiamen, Changsha, Zaozhuang, Chengdu and Guiyang.
Peppers Gallery Hotel Opens In Canberra
Peppers Hotels have officially opened their first CBD based hotel Peppers Gallery Hotel Canberra - in the heart of the capital's vibrant New Acton precinct. The building has played a significant role in Canberra's pioneering origins and now holds an important place in Peppers 30 year history, evolving from a small group of regional retreats to include extensive coastal resorts and now stylish metropolitan-based hotels and apartments.
Les Roches International School of Hotel Management Launches Specialization in Spa and Health Management
Les Roches International School of Hotel Management launched a new specialization in Spa and Health Management focused on the business and operational aspects of spa and health management, health and aesthetics, spa medicine and hotel spa services. The specialization is designed to prepare students to enter an industry which is experiencing double-digit growth worldwide. Les Roches' collaboration with Genolier Swiss Medical Network (GSMN) and ESPA, two recognized industry leaders, will allow students to apply everything they learn on campus at Les Roches through hands-on experience and internships.