SoLoMo is no longer a new buzzword for travel brands. Although some airports, like Gatwick, are further down the line with their strategy than others, there is no room for complacency because like everything in the world of online travel, SoLoMo is evolving and changing rapidly. Pamela Whitby reports.
The U.S. hotel industry reported strong performance increases in the three key performance metrics during summer 2012, according to data from STR. During the summer season - which comprises June, July and August—the U.S. hotel industry’s occupancy rose 2.4 percent to 69.3 percent, its average daily rate increased 4.4 percent to US$107.37, and its revenue per available room was up 7.0 percent to US$74.44.
Best Western International recently asked Facebook users to cast their votes for the first-ever Fan Awards on the Best Western Facebook page. Best Western's more than 4,000 hotels from around the world were encouraged to submit nominations in categories ranging from Most Unique Hotel to Best View from a Hotel Room and a panel of travel industry experts reviewed the nominations and selected the five finalists for each category.
How do you take a leading Vegas brand and integrate it to India? Ask Neera Chanani. As head of Caesars Entertainment’s (CZR) hospitality division for South Asia, Chanani has spearheaded the company’s expansion into the region. Her job, which she says has the “energy of a startup with the backing of a global company,” focuses on translating the non-gaming aspects of Caesars’ hotels. “How do you develop a chain of these in a place that’s an emerging market and make it culturally relevant?” Chanani is working on the answer.
Marriott Hotels & Resorts, the signature brand of Marriott International (NYSE:MAR), renowned for its expertise in hosting meetings, is “re-imagining” the traditional small meeting to become a collaborative work experience that will promote creativity and innovation. Inspired by the work styles of Gen X and Gen Y, Marriott Hotels & Resorts has exclusively partnered with Steelcase, the leader in workspace design, and launched today Workspring at Marriott. Redmond Marriott Town Center, near Seattle, is the first hotel to offer the small meetings suite.
Online Revealed, Canada's only tourism internet marketing conference, will be back on the road for the 8th annual event in 2013. The conference, which focuses on the latest in online travel marketing trends, will take place at Caesars Hotel and Casino in Windsor Ontario, April 2-4, 2013, with an anticipated attendance of 450 delegates from across Canada.
On a recent hoteldoctorTM assignment, I was reminded of the importance of standards and leadership where individuals are held accountable for performing to an agreed standard and creating an environment where team members can excel. During the course of the assignment, we noted that the people with whom we interacted appeared for the most part to be pleasant and welcoming. However the responses in the different areas or departments of the hotel varied considerably. This was noticeable both in the performance of a particular duty or task, and the spirit in which it was conducted or delivered.
As the popularity of social media continues to accelerate, it's no surprise that famous faces and well-known brands are increasingly using these platforms to reach the people responsible for their fame.The power of these social media channels allows actors, comedians, athletes, and companies to interact with their followers, yet the casual comfort of these conversations can sometimes result in social slip-ups. MDG Advertising developed the following infographic that shows how the improper use of social media has caused some big names to gain unfavorable attention, but has also allowed them to quickly win back their faithful fans.
There is enormous potential to develop hotels in Russia, but that potential continues to be hampered by bureaucracy and a regulatory framework that is not conducive to growth. This was the key finding at the Russia round table discussion held at the second annual Hotel Investment Conference held in London last week. The Panel was hosted by Michael O'Hare, Managing Director of Horwath HTL Russia and was joined by Patrick Fitzgibbon, Senior Vice President of Development for Hilton Worldwide (Europe and Africa) and Arlid Hovland, Senior Vice President for Business Development for the Rezidor Hotel Group.
Hotel rate parity trends for September to November 2012 of three, four and five star hotels across some of the major cities in Asia. The report shows the percentage of hotels with cheaper rates on their own brand site compared to their rates on other OTAs.
With more than a billion people expected to travel in 2015* and nearly two billion smart devices
currently in use**, Marriott International is on a mission to connect with travelers throughout their
journey. Today, with the launch of Apple Watch, the company is announcing another bold step in a
series of innovative mobile and digital travel services that are enabling its guests to engage more
deeply and more often with its global portfolio of 19 brands and more than 4,100 hotels.
Best Western International announced the first two deals signed in North America to develop its new
urban boutique conceptVÄ«b (as in Vibrant). In addition, the brand has announced the first
international VÄ«b hotel will be developed in Seoul, South Korea. Best Western first announced VÄ«b, a
chic, hip, urban boutique hotel concept focused on style, technology and guest engagement at the
brand's annual convention.
A recent TripAdvisor report indicates that 60% of hotels are increasing their investment in online
reputation management in 2015. What this means is more oversight, better responses, improved
technology, and a whole lot of data. But what makes this data all worthwhile is how it's used. What
can hotels do with all of this data to ensure that this substantial investment in reputation
management pays off?
Apple Watch lets you order an Uber, check into your flight, make a dinner reservation and now for the first time ever you can open your hotel room door all with the flick of the wrist. Starting today, members of Starwood Preferred GuestÂ® (SPGÂ®), the award-winning loyalty program from Starwood Hotels & Resorts Worldwide, Inc. (NYSE: HOT), have instant access to the #spglife thanks to the SPG App for Apple Watch.
Dubai, UAE, 24, April 2015: The Ritz-Carlton Hotel Company, will open its second hotel in the Kingdom of Saudi Arabia in Jeddah late summer with The Ritz-Carlton, Jeddah. The latest addition to the portfolio will serve as the perfect showcase of the great traditions of Saudi hospitality; an eye-catching landmark situated over eight acres of land on Al Hamra Corniche. The new hotel with its splendid architecture will be a majestic addition to the city's vibrant hospitality scene, with unmatched conference facilities to cater to the local, regional and international markets.
Lille, France --Â Accor, the world's leading economy-hotel operator (almost 1,850 addresses so far) is unveiling its new-generation ibis hotel in Lille today. The Group created the ibis, ibis Styles and ibis budget brands three years ago, and is pushing ahead with the modern drive that now defines its economy segment. The ibis family has kick-started a revolution in its market's standards with an in-depth customer-experience revamp, in record time for an international network this size! The ibis brands' outstanding performance and guest satisfaction metrics are now leading them to take its innovative drive to new heights and thereby cement their leadership by growing their footprint, introducing new concepts and constantly listening to their customers and market.
Glion Institute of Higher Education, one of the world's top three institutions of higher education for an international career in hospitality management, is launching a specialization in Luxury Brand Management. Classes start in July.
The Global Business Travel Association (GBTA) Foundation, the voice of the global business travel industry, today announces the results of its third GBTA BTIâ¢ Outlook â India report, a semi-annual analysis that relates unfolding economic events at home and abroad to their resulting impacts on India's business travel market. The report, sponsored by Visa Inc., includes the GBTA BTIâ¢; an index of business travel spending that tracks market performance over time.
The Global Business Travel Association (GBTA) â the voice of the global business travel industry â today unveiled another panel in an exciting line-up of speakers for GBTA Convention 2015, July 25-29 in Orlando, Florida.
RLHC (Red Lion Hotels Corporation) (NYSE:RLH) announced today the company has entered into a definitive agreement to acquire the intellectual property assets and all hotel franchise license agreements of GuestHouse International, L.L.C. for $8.5 million plus a potential additional payment of up to $1.5 million. The acquisition will expand RLHC's presence across the country by adding two recognized hotel brands with 73 GuestHouse International and Settle Inn & Suites franchise license agreements. The transaction, which is expected to close on April 30, will more than double the RLHC brand portfolio from 57 to 130 hotels in 30 states.
In the quest for online reservations, the hotel industry has relegated the reservation sales team to order takers, assuming that when guests contact reservations they have already completed their research online and are looking to an agent for little more than confirming dates. However, if this were the case, two thirds of reservation calls wouldn't go un-booked. Guests call because they are unsure. They call to speak with a person who will inspire their confidence about a property, and to do this effectively reservations staff must be viewed as influential sales people rather than order takers.
With so much attention given to digital sales channels, we sometimes forget the power of a good salesperson â specifically, a reservationist. In an attempt to elucidate more about this crucial position, I sought out Jodi Tower, a senior reservation sales agent for FRHI Hotels & Resorts, the Toronto-based hotel-management company that supervises the Fairmont, Raffles and SwissÃ´tel brands with more than 110 properties in 32 countries.
On the cusp of 2015's travel season, a recent study points to smartphone features that surveyed participants say they currently use or expect to have available from hotel and travel mobile applications. Conducted by Cornell's Center for Hospitality Research (CHR), the report The Mobile Revolution Is Here: Are You Ready? is the first of a multi-phased project, sponsored by Intel in conjunction with Monscierge, for advancing mobile innovation in the hospitality industry.
Marina Bay Sands has made a US$180,000 grant to the Hospitality Sales and Marketing Association International to develop the associationâs chapter in Southeast Asia. The grant will help HSMAI develop membership and fund educational programs in the Singapore market and South East Asian region. During the three-year period from 1 April 2015 to 31 March 2018, HSMAI will conduct industry events, recruitment sessions and educational programmes, covering areas such as sales, marketing and revenue optimization.
Guestline are pleased to welcome B+B Wickham to the existing portfolio of B+B Collection properties that currently use the Guestline property management solutions. B+B Wickham recently installed the Guestline product suite including Rezlynx, a cloud hosted property management system, Guestline Distribution and EPoS.
Newport Hospitality Group, which operates more than 30 properties in the eastern United States, has signed a two-year agreement with the American Hotel & Lodging Educational Institute (AHLEI) to provide its employees with access to a variety of online learning resources through CourseLineÂ®, AHLEI's eLearning platform.
Booking.com today partners with more than 600,000 accommodation providers to offer travelers around the world the best places to stay for every budget. Now with the launch of BookingSuite, Booking.com is extending its distribution expertise to accommodation providers so they can more effectively grow their businesses and brands.
As part of its global sustainability strategy to address climate change, Marriott International (NASDAQ:MAR) announced the company's global energy intensity decreased cumulatively by 2.6 percent over 2013, 13.1 percent compared to a 2007 baseline. Across the majority of the company's four global regions, energy results continued to decline.
InterContinental Hotels Group (IHG), one of the world's leading hotel companies, has signed a management agreement with Fiji-based property development company Avoser Ltd to open the first Holiday Inn Resort in Fiji. The 173-room resort will open its doors to guests in 2018.
Thatâs especially true today with the plethora of sites offering a bewildering array of hotels and apparent deals. But while consumers may enjoy greater choice about where to stay and how to book, hoteliers are pinning their hopes on the fact that trends in the hotel space often follow the airline sector, where many consumers now choose to book direct. Brian Hicks, InterContinental Hotel Groupâs (IHG) VP Revenue Management for Europe & AMEA, for one, thinks the case for booking direct is getting stronger.