SoLoMo is no longer a new buzzword for travel brands. Although some airports, like Gatwick, are further down the line with their strategy than others, there is no room for complacency because like everything in the world of online travel, SoLoMo is evolving and changing rapidly. Pamela Whitby reports.
The U.S. hotel industry reported strong performance increases in the three key performance metrics during summer 2012, according to data from STR. During the summer season - which comprises June, July and August—the U.S. hotel industry’s occupancy rose 2.4 percent to 69.3 percent, its average daily rate increased 4.4 percent to US$107.37, and its revenue per available room was up 7.0 percent to US$74.44.
Best Western International recently asked Facebook users to cast their votes for the first-ever Fan Awards on the Best Western Facebook page. Best Western's more than 4,000 hotels from around the world were encouraged to submit nominations in categories ranging from Most Unique Hotel to Best View from a Hotel Room and a panel of travel industry experts reviewed the nominations and selected the five finalists for each category.
How do you take a leading Vegas brand and integrate it to India? Ask Neera Chanani. As head of Caesars Entertainment’s (CZR) hospitality division for South Asia, Chanani has spearheaded the company’s expansion into the region. Her job, which she says has the “energy of a startup with the backing of a global company,” focuses on translating the non-gaming aspects of Caesars’ hotels. “How do you develop a chain of these in a place that’s an emerging market and make it culturally relevant?” Chanani is working on the answer.
Marriott Hotels & Resorts, the signature brand of Marriott International (NYSE:MAR), renowned for its expertise in hosting meetings, is “re-imagining” the traditional small meeting to become a collaborative work experience that will promote creativity and innovation. Inspired by the work styles of Gen X and Gen Y, Marriott Hotels & Resorts has exclusively partnered with Steelcase, the leader in workspace design, and launched today Workspring at Marriott. Redmond Marriott Town Center, near Seattle, is the first hotel to offer the small meetings suite.
Online Revealed, Canada's only tourism internet marketing conference, will be back on the road for the 8th annual event in 2013. The conference, which focuses on the latest in online travel marketing trends, will take place at Caesars Hotel and Casino in Windsor Ontario, April 2-4, 2013, with an anticipated attendance of 450 delegates from across Canada.
On a recent hoteldoctorTM assignment, I was reminded of the importance of standards and leadership where individuals are held accountable for performing to an agreed standard and creating an environment where team members can excel. During the course of the assignment, we noted that the people with whom we interacted appeared for the most part to be pleasant and welcoming. However the responses in the different areas or departments of the hotel varied considerably. This was noticeable both in the performance of a particular duty or task, and the spirit in which it was conducted or delivered.
As the popularity of social media continues to accelerate, it's no surprise that famous faces and well-known brands are increasingly using these platforms to reach the people responsible for their fame.The power of these social media channels allows actors, comedians, athletes, and companies to interact with their followers, yet the casual comfort of these conversations can sometimes result in social slip-ups. MDG Advertising developed the following infographic that shows how the improper use of social media has caused some big names to gain unfavorable attention, but has also allowed them to quickly win back their faithful fans.
There is enormous potential to develop hotels in Russia, but that potential continues to be hampered by bureaucracy and a regulatory framework that is not conducive to growth. This was the key finding at the Russia round table discussion held at the second annual Hotel Investment Conference held in London last week. The Panel was hosted by Michael O'Hare, Managing Director of Horwath HTL Russia and was joined by Patrick Fitzgibbon, Senior Vice President of Development for Hilton Worldwide (Europe and Africa) and Arlid Hovland, Senior Vice President for Business Development for the Rezidor Hotel Group.
Hotel rate parity trends for September to November 2012 of three, four and five star hotels across some of the major cities in Asia. The report shows the percentage of hotels with cheaper rates on their own brand site compared to their rates on other OTAs.
Fairmont Hotels & Resorts, a luxury brand in the FRHI Hotels & Resorts (FRHI) portfolio, and Golden Land Real Estate today announced the development of a new hotel in Suzhou, Jiangsu Province, Eastern China. Fairmont Suzhou, scheduled to open in 2018, will join the company's growing portfolio of luxury hotels and residences in China.
There's little doubt that you've read or at least heard of the famous business and self-help book entitled "The Seven Habits of Highly Effective People" by Stephen R. Covey. Fitting reminder as we head into the final months of the year, it's time for a little homage - adapting the title of this book and giving hoteliers seven ideals to strive for. This isn't the definitive, be-all-end-all 'Seven Habits' list for hoteliers; just something to start you off on the right foot.
eRevMax, the leading hotel online distribution technology provider has completed 2-way interface with Skyware Hospitality Solutions to offer automated channel management and reservation delivery to Skyware hotel customers across North America.
InterContinental Hotels Group (IHGÂ®), one of the world's leading hotel companies, today announced the 200th hotel opening for its Staybridge SuitesÂ® brand â a milestone met faster than any other brand in the upscale extended stay segment. The opening of the 102-room Staybridge Suites Denver-Stapleton hotel expands the brand's Denver, Colorado portfolio to five properties and creates 30 new jobs in the community.
InterContinental Hotels Group (IHG), one of the world's leading hotel companies, today announced the graduation of the inaugural class of the IHG Academy hospitality training programme with IL&FS Skills. The three-month programme in New Delhi saw eight participants graduate and full-time employment opportunities offered to five students at IHG hotels across India.
The Ritz-Carlton App wants to be a part of your total travel experience, bringing the legendary service of the luxury hotel company to the smartphone in your pocket. In addition to mobile check-in and check-out, The Ritz-Carlton Hotel Company is launching real-time service requests, food and beverage ordering, The Ritz-Carlton Rewards account review, folio review, and access to exclusive local content, concierge tips and offers at all hotels. The updated app is available for immediate download by visiting www.ritzcarlton.com/app The Ritz-Carlton conducted extensive research with global affluent consumers, and studied user preferences since the initial launch of the App in 2012 to ensure the next phase of mobile enhances global travel. Digital services will provide consumers with touch points to truly enrich their journey from the time of trip planning through to their return. The Ritz-Carlton sees the opportunity to connect more closely with guests through advanced mobile functionality and also at an emotional level, as it continues to create content to better serve a global traveler today, providing options for guests to communicate based on their preferences. On October 1 the App is scheduled to launch a new shareable Travel Poster feature, where guests will be able to curate their own images with special filters, titles and stamps to create retro-style travel posters to capture their memories. They will then be able to share their posters across social media channels, or save them to a personal on-device camera roll, enabling them to store the travel memory forever. "The Ritz-Carlton is known for one-to-one personalized service, and the development of our App enables us to deliver that service efficiently, and also dedicate additional time to anticipate guest needs that are often unexpressed and attend to the all-important details," shared Ed French, Chief Sales and Marketing Officer for The Ritz-Carlton. "We also placed great importance on extending our travel knowledge and expertise to users to ensure we are launching an App they will find worth keeping on their device beyond a stay at one of our hotels. An abundance of travel tips and recommendations are also available for each destination where we have a hotel." Quick View of The Ritz-Carlton App Enhancements:
The rapid emergence of Asian economies and the accompanying boom in travel has attracted the attention of the global travel and tourism community, as well as countless others. In recent years the sheer number of outbound travellers from Asian countries combined with their well-documented spending power has made an impact beyond Asia and the Pacific region, as destinations in all other regions race to understand the Asian traveller and adapt their products and services accordingly.
On 19 August, in a continuation of the growing partnership between China and Korea's
leading hospitality groups, Jin Jiang International Hotels attended a welcome ceremony
held by Hanwha Hotels & Resorts at their luxury boutique hotel, THE PLAZA, in Seoul,
Questex Hospitality + Travel today announced early bird pricing of $45 for those who register by Sept. 3 for its 2014 Luxury Travel Exchange International (LTX), to be held Dec. 9-11 at The PalazzoÂ® Las Vegas. LTX brings fully vetted, top-producing advisors of luxury and premium niche travel together with leading suppliers for three full days of one-to-one meetings, interactive networking and educational programming.
Hyatt Hotels Corporation (NYSE: H) today announced a new feature on Hyatt's revamped iOS and Android app that makes it easier for guests to get from their current location to their Hyatt hotel. Hyatt is the first hotel brand to integrate its mobile app with Uber, a technology platform that connects riders with transportation on-demand.
Executives at Real Hospitality Group (RHG) announced today they have opened the new Home2 Suites by Hilton Long Island City â Manhattan View. The Grand Opening Celebration marks this hotel as the first of the brand, part of the Hilton family of hotels, to open in Long Island City, New York and the first all-suite extended stay hotel in the area.
Conrad Hotels & Resorts introduced today the addition of a new and intuitive Conrad Meetings function to the award-winning Conrad Concierge mobile app. With this addition, meeting and event planners are now able to research hotel capabilities across all 23 Conrad properties worldwide from their smartphone or tablet.
Former hospitality broker Robert Koger has been sentenced to 11 years in prison in connection with a series of multimillion-dollar fraud schemes that impacted a range of people and companies, Bethesda-based Host Hotels and Resorts L.P. among them. Dana Boente, U.S. Attorney for Virginia's Eastern District, and Timothy Gallagher, acting assistant director of the FBI's Washington field office, announced the prison term after U.S. District Judge Liam O'Grady handed down the sentence Aug. 19. The sentence comes nearly a year after the 48-year-old broker was arrested for allegedly defrauding the owner of a Pittsburgh hotel.
Frontdesk Anywhere is pleased to announce its partnership with SiteMinder, one of the global hotel industry's leading providers of online distribution technology. The interface with SiteMinder's Channel Manager provides the companies' joint hotel customers with simplified online room inventory and rate management, in order to maximize their online exposure and increase revenue while reducing the time and cost it takes to update rooms.
otel owners and asset managers are frustrated. They no longer want to hear about "branding initiatives" or fuzzy math from their management teamsâ¦ they expect their sales and marketing leaders to contribute to revenue in a measurable way, communicate in number-speak and be accountable for tangible results. So it's important to have complete fluency in the KPIs that affect the bottom line.
Regatta Travel Solutions announced today that
Greater New Smyrna Beach has signed an agreement with Regatta Travel Solutions to
power the booking engine on their official destination website. Regatta will allow visitors to
the destination website to book hotels, attractions and packages.
Many hotel brands are devoted to providing their guests with a great experience. But according to the Market Metrix Hospitality Index (MMHI), some have figured out how to continuously deliver excellent service to their guests and outpace the comptition. Congratulations to Kimpton Hotels, Drury Hotels, Hyatt House, the Ritz-Carlton, and Hyatt Place for maintaining the top customer satisfaction scores for the past four consecutive quarters. These brands set the standard when it comes to delighting guests.
Officials of the Hospitality Asset Managers Association ("HAMA") today announced the results of a multi-year study that demonstrates that revenue acquisition costs outpaced hotel revenue growth from 2009 through 2012. The results were presented in "The Rising Costs of Customer Acquisition," a white paper commissioned in late 2013.
Wyndham Hotel Group, the world's largest hotel company with approximately 7,540 hotels and part of Wyndham Worldwide Corporation (NYSE: WYN), today announced the launch of a new on-line learning management system aimed at enhancing and expanding training opportunities for thousands of franchisees. Available at no additional cost to hotel owners in the U.S. and Canadaâwith plans to expand internationally later this monthâthe system, known as the SoHO Learning Zone or SLZ, provides hotel general managers with easy access to a wide variety of self-paced training courses as well as live and pre-recorded webinars covering nearly all aspects of the hospitality business. The system also provides managers with the ability to enroll new team members, create customized learning paths and monitor team progress, all through one central portal. The system is administered by the Wyndham Hotel Group's School of Hospitality Operations (SoHO). "In designing and developing this system, we wanted to ensure that we are providing franchisees with one of the most comprehensive and robust training systems available," said Annemarie Fairweather, senior vice president of Global Learning and Development at Wyndham Hotel Group. "Not only is the system simple and easy to use but it provides our hotel owners with a highly effective and efficient way of managing their professional development and the development of their teams." Nearly 100 training courses are available through the new system, all of which were either developed by Wyndham Hotel Group or licensed for use through the American Hotel and Lodging Association. Course topics are diverse and range from everything from front desk operations and service culture, to online reputation management and marketing, to best practices in housekeeping.
PKF Consulting USA (PKFC), announced today that the average Caribbean hotel enjoyed an 18.6 percent increase in net operating income (NOI) during 2013, according to its newly released 2014 edition of Caribbean TrendsÂ® in the Hotel Industry. This is the third year in a row that Caribbean hotels have experienced a double-digit increase in NOI and the highest annual growth in profits achieved since 2008.