SoLoMo is no longer a new buzzword for travel brands. Although some airports, like Gatwick, are further down the line with their strategy than others, there is no room for complacency because like everything in the world of online travel, SoLoMo is evolving and changing rapidly. Pamela Whitby reports.
The U.S. hotel industry reported strong performance increases in the three key performance metrics during summer 2012, according to data from STR. During the summer season - which comprises June, July and August—the U.S. hotel industry’s occupancy rose 2.4 percent to 69.3 percent, its average daily rate increased 4.4 percent to US$107.37, and its revenue per available room was up 7.0 percent to US$74.44.
Best Western International recently asked Facebook users to cast their votes for the first-ever Fan Awards on the Best Western Facebook page. Best Western's more than 4,000 hotels from around the world were encouraged to submit nominations in categories ranging from Most Unique Hotel to Best View from a Hotel Room and a panel of travel industry experts reviewed the nominations and selected the five finalists for each category.
How do you take a leading Vegas brand and integrate it to India? Ask Neera Chanani. As head of Caesars Entertainment’s (CZR) hospitality division for South Asia, Chanani has spearheaded the company’s expansion into the region. Her job, which she says has the “energy of a startup with the backing of a global company,” focuses on translating the non-gaming aspects of Caesars’ hotels. “How do you develop a chain of these in a place that’s an emerging market and make it culturally relevant?” Chanani is working on the answer.
Marriott Hotels & Resorts, the signature brand of Marriott International (NYSE:MAR), renowned for its expertise in hosting meetings, is “re-imagining” the traditional small meeting to become a collaborative work experience that will promote creativity and innovation. Inspired by the work styles of Gen X and Gen Y, Marriott Hotels & Resorts has exclusively partnered with Steelcase, the leader in workspace design, and launched today Workspring at Marriott. Redmond Marriott Town Center, near Seattle, is the first hotel to offer the small meetings suite.
Online Revealed, Canada's only tourism internet marketing conference, will be back on the road for the 8th annual event in 2013. The conference, which focuses on the latest in online travel marketing trends, will take place at Caesars Hotel and Casino in Windsor Ontario, April 2-4, 2013, with an anticipated attendance of 450 delegates from across Canada.
On a recent hoteldoctorTM assignment, I was reminded of the importance of standards and leadership where individuals are held accountable for performing to an agreed standard and creating an environment where team members can excel. During the course of the assignment, we noted that the people with whom we interacted appeared for the most part to be pleasant and welcoming. However the responses in the different areas or departments of the hotel varied considerably. This was noticeable both in the performance of a particular duty or task, and the spirit in which it was conducted or delivered.
As the popularity of social media continues to accelerate, it's no surprise that famous faces and well-known brands are increasingly using these platforms to reach the people responsible for their fame.The power of these social media channels allows actors, comedians, athletes, and companies to interact with their followers, yet the casual comfort of these conversations can sometimes result in social slip-ups. MDG Advertising developed the following infographic that shows how the improper use of social media has caused some big names to gain unfavorable attention, but has also allowed them to quickly win back their faithful fans.
There is enormous potential to develop hotels in Russia, but that potential continues to be hampered by bureaucracy and a regulatory framework that is not conducive to growth. This was the key finding at the Russia round table discussion held at the second annual Hotel Investment Conference held in London last week. The Panel was hosted by Michael O'Hare, Managing Director of Horwath HTL Russia and was joined by Patrick Fitzgibbon, Senior Vice President of Development for Hilton Worldwide (Europe and Africa) and Arlid Hovland, Senior Vice President for Business Development for the Rezidor Hotel Group.
Hotel rate parity trends for September to November 2012 of three, four and five star hotels across some of the major cities in Asia. The report shows the percentage of hotels with cheaper rates on their own brand site compared to their rates on other OTAs.
The Boutique & Lifestyle Lodging Association and consulting firm Bridge.Over Group are teaming up to
uncover the perception of boutique and lifestyle hotel owners and managers across the world. The
Boutique Hotels Sentiment Survey 2014 will unearth the business perception, the key challenges and the
area of focus of boutiques hotels across the world.
ORLANDO, FL - JULY 2014 - The OPUS Vancouver isn't just any hotel: it's a Forbes 4-star hotel, on the
Conde Nast Traveler Gold List and recipient of their Reader's Choice Award, and was awarded the
TripAdvisor Certificate of Excellence. But like any hotel in a popular destination city, they needed to create
a strong differentiation in their marketing presence. That's when they turned to Flip.to.
The Hotel Yearbook and Hsyndicate announce that their joint publishing project, The Hotel Yearbook â
Technology 2015 will be published in mid-October 2014. Comprising editorial contributions from a wide
range of opinion leaders worldwide, the publication will focus exclusively on technology developments,
challenges and solutions in the hotel sector, addressing the evolution of guestroom technologies, online
distribution, security, CRM, mobile technology and social media, among many themes covered.
glh, the London-based hotel group and subsidiary of Singapore-listed GuocoLeisure Group, today
announces the launch of every hotels, a direct response to the pressure that four star hoteliers are
experiencing globally. every is a limited feature, four star product, targeted at the global quality-
conscious business professional and the savvy city explorer. every offers a better deal for property
owners whilst meeting the unmet needs of customers.
Our cover features 25hours Hotel Bikini Berlin, an urban jungle-inspired property designed by Studio
Aisslinger and a team of collaborators for the hip hotel group that has a number of hotels in the
pipeline across Europe. This issue also includes a report on new openings in the Maldives, as well as a
review of the much-anticipated Rosewood London.
Creating a culture of learning is as important as the training itself--that was the key message delivered by three of the top leaders in the restaurant and lodging industries as they addressed a standing room-only crowd at the Presidents Panel of the Council of Hotel and Restaurant Trainers (CHART www.chart.org) 88th Hospitality Training Conference. The conference, attended by more than 250 top hospitality trainers, was held July 26-29, 2014 at the InterContinental Buckhead Atlanta.
Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) today announced plans to introduce its trailblazing Element brand to Basalt, Colorado. Set to open in August 2015, Element Basalt Aspen Valley is ideally situated near two of the nation's most prestigious ski and mountain towns: Aspen and Snowmass Village. Owned by a joint venture between Silverwest Hotel Partners and Mariner Real Estate Management, the newly constructed Element hotel will offer a fresh, new option for travelers with 113 stylish, sustainable rooms and a light-filled atmosphere designed to fuel a life in balance and on the move. It will join Element Denver as the brand's second property in Colorado.
JW Marriott Hotels & Resorts today expanded its luxury portfolio in China with the unveiling of the highly
anticipated 416-room JW Marriott Hotel Zhengzhou in Henan Province. Marriott International manages this
landmark hotel under a long-term agreement with the owner partners, Greenland Group. [Download
Atlanta-based Hotel Equities (www.hotelequities.com) recently held a ribbon cutting ceremony to
celebrate the grand re-opening of the fully renovated 96-room Courtyard by Marriott Memphis East in
Memphis, Tennessee. The hotel recently completed a comprehensive renovation and a significant profit
improvement plan that exceeded Marriott's expectations and has yielded an incredible increase in
revenues and profitability almost immediately.
Americas Best Value InnÂ®/Canadas Best Value InnÂ® enjoyed more solid growth during the second quarter of 2014 with the addition of 21 properties to the system. ABVIÂ® and CBVI are part of the Vantage Hospitality Group family of brands, the eighth largest hotel company worldwide with over 1,000 properties which also enhanced its segment offerings earlier this month when it agreed to acquire America's Best Franchising's hotel brands.
HeBS Digital, the leading hotel digital technology, full-service digital marketing and website revenue optimization consulting firm is pleased to offer its client portfolio Dynamic Rate Marketing (DRM), a next-generation direct-response marketing category, enabling hotels to feature real-time availability and pricing in their marketing messages.
Mexico's "Beyond All Inclusive, Beyond All Compare" Grand Velas Resorts in the Riviera Maya and
Riviera Nayarit have been honored for the third consecutive year by Travel + Leisure readers in its
19th annual World's Best Awards Survey. Both resorts were named among the top hotels and resorts in
Latin America. Judging for the prestigious survey is based on opinions of magazine's readers who are
among the most discriminating travelers around the world. Grand Velas Riviera Maya received a total
score of 90.97 for its rooms, location, service, restaurants, and value, while Grand Velas Riviera
Nayarit received a score of 91.13.
There is much media interest in the consolidation taking place in the competitive online travel industry.
The spectacle of bigger companies gobbling up smaller companies to become even bigger, can deliver
fascinating analysis and proof points. The giant online travel agencies (OTAs) are examples of
unwavering focus on their core business of delivering travel products over the Internet to independent
and non-package travellers. To get to where they are today is an incestuous history of explosive
growth, timely acquisitions, strategic deals and huge investments.OTA Consolidation
LOS ANGELES, Jul. 29, 2014 â Orbitz for Business, the corporate travel brand of Orbitz Worldwide Inc.
(NYSE: OWW), today announced from the Global Business Travel Association's annual conference that
usage of its mobile solution by corporate travelers has increased nearly 60 percent in the last 12 months.
Marshall Hotels & Resorts, a leading hotel management and services company that operates properties nationwide, announced today that it has been selected by owner 10-12 MLane LLC to manage the under-construction Hotel Indigo Manhattan Financial District. Marshall will handle all pre-opening activities, as well as operate the hotel upon opening in 2016.
I was taking a road trip a few weeks back that really started me thinking about the current state of the
hotel industry. The trip started in Miami Beach, Florida and over the span of ten days/nine nights, I drove
to Georgia, South and North Carolina, where I was attending a conference.
The American Hotel & Lodging Educational Institute (AHLEI), the training and educational arm of the
American Hotel & Lodging Association (AH&LA), has unveiled a new logo that reflects the overall re-
branding of the association and its affiliates. The new AHLEI logo echoes the design of the logo that
AH&LA introduced in June. The association's new graphic identity illustrates AH&LA's new membership
and advocacy model launched in January 2014 and reflects the dynamism and focus of the
As experts in adult learning theory have told us for years, to achieve a transfer of training concepts
from the workshop to the workplace requires an interactive, experiential learning approach. This is
theory seems even more relevant when training the so-called âMillennials,â who have grown up in an
over-stimulated world with a keyboard, joystick, mouse pad and now a touch screen in their hands.
When conducting training in the hospitality industry today, trainers find themselves facing a multi-
generational audience that also includes Baby Boomers and Generation Xers, making it that much
more challenging to find common ground.