SoLoMo Success: “Fish Where The Fish Are” But Keep The Conversation Flowing | By Pamela Whitby
SoLoMo is no longer a new buzzword for travel brands. Although some airports, like Gatwick, are further down the line with their strategy than others, there is no room for complacency because like everything in the world of online travel, SoLoMo is evolving and changing rapidly. Pamela Whitby reports.
STR: US hotels strong in summer 2012
The U.S. hotel industry reported strong performance increases in the three key performance metrics during summer 2012, according to data from STR. During the summer season - which comprises June, July and August—the U.S. hotel industry’s occupancy rose 2.4 percent to 69.3 percent, its average daily rate increased 4.4 percent to US$107.37, and its revenue per available room was up 7.0 percent to US$74.44.
Facebook Voters Have Spoken! Thousands Cast Votes For Best Western's Most Unique And Impressive Hotels Worldwide
Best Western International recently asked Facebook users to cast their votes for the first-ever Fan Awards on the Best Western Facebook page. Best Western's more than 4,000 hotels from around the world were encouraged to submit nominations in categories ranging from Most Unique Hotel to Best View from a Hotel Room and a panel of travel industry experts reviewed the nominations and selected the five finalists for each category.
A Day in the Life: Head of Hospitality | BusinessWeek
How do you take a leading Vegas brand and integrate it to India? Ask Neera Chanani. As head of Caesars Entertainment’s (CZR) hospitality division for South Asia, Chanani has spearheaded the company’s expansion into the region. Her job, which she says has the “energy of a startup with the backing of a global company,” focuses on translating the non-gaming aspects of Caesars’ hotels. “How do you develop a chain of these in a place that’s an emerging market and make it culturally relevant?” Chanani is working on the answer.
Marriott Hotels & Resorts “Re-Imagines” The Future of Small Meetings - Launches Workspring at Marriott
Marriott Hotels & Resorts, the signature brand of Marriott International (NYSE:MAR), renowned for its expertise in hosting meetings, is “re-imagining” the traditional small meeting to become a collaborative work experience that will promote creativity and innovation. Inspired by the work styles of Gen X and Gen Y, Marriott Hotels & Resorts has exclusively partnered with Steelcase, the leader in workspace design, and launched today Workspring at Marriott. Redmond Marriott Town Center, near Seattle, is the first hotel to offer the small meetings suite.
Online Revealed Canada announces 8th annual conference at Caesars Windsor Hotel and Casino, Windsor, Ontario April 2-4, 2013
Online Revealed, Canada's only tourism internet marketing conference, will be back on the road for the 8th annual event in 2013. The conference, which focuses on the latest in online travel marketing trends, will take place at Caesars Hotel and Casino in Windsor Ontario, April 2-4, 2013, with an anticipated attendance of 450 delegates from across Canada.
Focus On The Basics Of Success - The Role Of Standards | By Duncan Macarthur
On a recent hoteldoctorTM assignment, I was reminded of the importance of standards and leadership where individuals are held accountable for performing to an agreed standard and creating an environment where team members can excel. During the course of the assignment, we noted that the people with whom we interacted appeared for the most part to be pleasant and welcoming. However the responses in the different areas or departments of the hotel varied considerably. This was noticeable both in the performance of a particular duty or task, and the spirit in which it was conducted or delivered.
Social Media Blunders [Infographic] |
As the popularity of social media continues to accelerate, it's no surprise that famous faces and well-known brands are increasingly using these platforms to reach the people responsible for their fame.The power of these social media channels allows actors, comedians, athletes, and companies to interact with their followers, yet the casual comfort of these conversations can sometimes result in social slip-ups. MDG Advertising developed the following infographic that shows how the improper use of social media has caused some big names to gain unfavorable attention, but has also allowed them to quickly win back their faithful fans.
Russia Needs to Overcome Regulatory and Bureaucratic Hurdles to Realise Hotel Development Potential
There is enormous potential to develop hotels in Russia, but that potential continues to be hampered by bureaucracy and a regulatory framework that is not conducive to growth. This was the key finding at the Russia round table discussion held at the second annual Hotel Investment Conference held in London last week. The Panel was hosted by Michael O'Hare, Managing Director of Horwath HTL Russia and was joined by Patrick Fitzgibbon, Senior Vice President of Development for Hilton Worldwide (Europe and Africa) and Arlid Hovland, Senior Vice President for Business Development for the Rezidor Hotel Group.
RateGain's Hotel Rate Parity Trends - Asia (Sep - Nov 2012)
Hotel rate parity trends for September to November 2012 of three, four and five star hotels across some of the major cities in Asia. The report shows the percentage of hotels with cheaper rates on their own brand site compared to their rates on other OTAs.
First UNWTO International Congress on Tourism and Pilgrimages explores the link between tourism and spiritual routes
In light of the growing importance of pilgrimages and spiritual routes to tourism development around the world, UNWTO, the Ministry of Industry, Energy and Tourism of Spain and the Regional Government of Galicia are organizing the First International Congress on Tourism and Pilgrimages.
10 of the Biggest 2015 Travel Trends from
Planning ahead is always a wise travel move, and it's certainly not too early to start thinking about making plans for 2015. Before booking their next trip, travelers should consider the travel industry trends that will shape 2015 so they can make the most enjoyable and cost-effective travel decisions.
Magnuson Hotels approved by US Small Business Administration (SBA) franchise registry
Magnuson Hotels today announced its certification to the US Franchise Registry, the national listing of brands approved by the US Small Business Administration (SBA).Hotel projects that utilize SBA approved brands receive a streamlined process and faster financing approvals, cutting months off the typical loan process. As many local and regional lenders are nervous to make loans in an unstable economy and often unfamiliar with national hotel brand franchising contracts, the SBA franchise certification helps secure loan guarantees with the SBA.
Hyatt House Helps Guests Get Acquainted with the Neighborhood Through New Neighborhood Guides and Events
Hyatt House, an upscale extended stay hotel brand, is bringing the neighborhood a little closer with a new program and offerings designed to help guests feel more like 'residents' so they feel part of the local neighborhood from the moment they arrive.
Expansion of ATRIO Hospitality Technology Platform Propels Growth of Sales Team
PAR Springer-Miller Systems, Inc. (PSMS) --- a wholly owned subsidiary of PAR Technology Corporation (NYSE:PAR) and the leading provider of guest-centric hospitality management systems today announces that Jasmine Koontz and Bill Green have joined the PAR Springer-Miller Sales & Marketing team in support of the rapid growth of the cloud-based ATRIO Hospitality Technology Platform.
Ex-Western Bonanza Inn fees drop 71%, sees bookings climb via Magnuson brand conversion
Located in the heart of Yuba City, California, the Bonanza Inn Magnuson Grand Hotel has been part of the Magnuson family for almost five years. Back in August of 2009, Anthony Propps, the owner of the 121-room Bonanza Inn, decided it was time to leave Best Western and take back control of his hotel by switching to the Magnuson Brand.
Cornell launches dual MMH-MBA degree with leading Chinese business school
The School of Hotel Administration at Cornell University has formalized a collaboration with the China Europe International Business School (CEIBS) in Shanghai to offer a dual Master of Management in Hospitality (MMH) and Master of Business Administration (MBA) degree program. The program will have its first intake of students in fall 2015.
Marshall Hotels & Resorts Named to Manage Three Hotels Currently Under Construction
Marshall Hotels & Resorts, a leading hotel management and services company that operates properties nationwide, announced today that it has been selected to operate three hotels currently under construction. These contracts, coupled with a previously announced Hotel Indigo under construction in Manhattan, bring the company's year-to-date growth to nine new contracts.
HotStats UK Chain Hotels Market Review – August 2014
With London's profitability bouncing back with positive year-on-year comparison in August, the UK Provinces go from strength to strength with gross operating profit per available room (GOPPAR) showing a double digit growth, and West Midlands hoteliers recording an 11.1% surge in this metric, according to the latest HotStats.
HeBS Digital Continues to Win Big with Seven Magellan Awards
HeBS Digital, the hospitality industry leader in digital technology, marketing and consulting, proudly announces that it has won seven Travel Weekly Magellan Awards in the Hospitality category, including two Gold Magellan Awards.
GEO-Location by RoamingAround is Stimulating Mobile App Use and a Quick ROI
Hoteliers looking to enhance their current mobile strategy and increase guest engagement with their branded mobile app are turning to GEO-Location. Through targeted hotel-to-guest messaging based on location (indoor or outdoor), hotel marketers are finding that mobile app use is on the rise. This not only drives incremental revenues and provides a faster mobile app investment return; it simultaneously increases guest satisfaction, builds loyalty and improves the hotel's bottom line.
Coast Hotels to Launch Holistic CRM Initiative Driven by ZDirect
As one of North America's growing - and Canada's largest - hotel brands, Coast Hotels will soon be implementing new technology to optimize its customer relationships by integrating email marketing, guest satisfaction surveys and loyalty rewards into ZMail
18 new graduates complete their EMBA in Hospitality Administration at Ecole hôtelière de Lausanne (EHL)
The Master graduation ceremony was held on 2nd September 2014, on the campus of (EHL). The 18 graduates of the "Master in Hospitality Administration" received their diplomas and various prestigious academic awards during the evening event. This 12-month intense MBA program is taught in English and is intended for students wishing to enter the hotel and catering sectors and for those with experience of the hospitality business who wish to advance their careers.
Tailwater Lodge Partners with Stash Hotel Rewards
Tailwater Lodge, located on the banks of the Salmon River, today announced a partnership with Stash Hotel Rewards, the nation's largest point-based rewards program for independent hotels. Joining Syracuse properties, Hotel Skyler, Genesee Grande Hotel and Parkview Hotel, Tailwater Lodge becomes the 4th hotel in The Woodbine Group portfolio to partner with Stash.
Busy Rooms launches new content distribution to the hospitality industry!
Pieta, Malta, Tuesday 23rd September 2014: Busy Rooms today announced the release of its new Content Hub. The new content management and distribution tool will allow hospitality providers as well as online sales channels to more easily and regularly exchange content required for sufficient online sales.
How to Transform Your Call Center to Meet the Demands of Mobile - A NAVIS White Paper
This white paper is one in a series exploring the trend toward voice channel growth—why it's happening, and how operators optimize it to increase bookings and revenue, drive more demand through their direct channel, and reduce their dependence on OTAs. In particular, we will analyze how one multi-property resort company boosted its revenue dramatically by leveraging the mobile trend. The company added a prominent 'click to call' option on its mobile site to increase voice traffic to its reservation team and consolidated individual property call centers into one central reservation voice sales center.
Strong Hotel Performance Enables Hoteliers to Reduce Discounting
NEHotels in major North American markets are continuing to experience solid growth in both rate and occupancy across all travel segments, according to data from the September 2014 TravelClick North American Hospitality Review (NAHR). This sustained growth is enabling hoteliers to reduce transient discounting, paving the way for even stronger revenue per available room (RevPAR).
HMC Assumes Management Of The THE AMBASSADOR HOTEL In Amarillo, Tx
Leo Spriggs, President and CEO of Hospitality Management Corporation (HMC), proudly assumes the management of the The Ambassador Hotel in Amarillo, TX. 260-guestroom and suite property is located conveniently close to downtown Amarillo and is only a short 15-minute commute from Amarillo International Airport.
Groupize Solutions Appoints Ken McGovern As Senior Director Of Sales
Groupize Solutions, the leading online group booking platform for hotels, resorts, and large chains, announced today that Ken McGovern has joined the executive team as Senior Director of Sales. In his role, Ken will lead the brand’s sales team and develop effective strategies to support the growing demand for the award-winning technology.
Sabre's TotalTrip hotel offering boosted by Expedia Affiliate Network
MEXICO CITY -- Sabre Corporation ( today announced a new release of TotalTrip, a hotel distribution and B2B commerce solution integrated into the Sabre travel marketplace, available to travel consultants across Latin America and the Caribbean. As a major enhancement, Sabre's TotalTrip now provides the extensive range of global properties distributed by Expedia Affiliate Network (EAN), following a new technology agreement.