SoLoMo is no longer a new buzzword for travel brands. Although some airports, like Gatwick, are further down the line with their strategy than others, there is no room for complacency because like everything in the world of online travel, SoLoMo is evolving and changing rapidly. Pamela Whitby reports.
The U.S. hotel industry reported strong performance increases in the three key performance metrics during summer 2012, according to data from STR. During the summer season - which comprises June, July and August—the U.S. hotel industry’s occupancy rose 2.4 percent to 69.3 percent, its average daily rate increased 4.4 percent to US$107.37, and its revenue per available room was up 7.0 percent to US$74.44.
Best Western International recently asked Facebook users to cast their votes for the first-ever Fan Awards on the Best Western Facebook page. Best Western's more than 4,000 hotels from around the world were encouraged to submit nominations in categories ranging from Most Unique Hotel to Best View from a Hotel Room and a panel of travel industry experts reviewed the nominations and selected the five finalists for each category.
How do you take a leading Vegas brand and integrate it to India? Ask Neera Chanani. As head of Caesars Entertainment’s (CZR) hospitality division for South Asia, Chanani has spearheaded the company’s expansion into the region. Her job, which she says has the “energy of a startup with the backing of a global company,” focuses on translating the non-gaming aspects of Caesars’ hotels. “How do you develop a chain of these in a place that’s an emerging market and make it culturally relevant?” Chanani is working on the answer.
Marriott Hotels & Resorts, the signature brand of Marriott International (NYSE:MAR), renowned for its expertise in hosting meetings, is “re-imagining” the traditional small meeting to become a collaborative work experience that will promote creativity and innovation. Inspired by the work styles of Gen X and Gen Y, Marriott Hotels & Resorts has exclusively partnered with Steelcase, the leader in workspace design, and launched today Workspring at Marriott. Redmond Marriott Town Center, near Seattle, is the first hotel to offer the small meetings suite.
Online Revealed, Canada's only tourism internet marketing conference, will be back on the road for the 8th annual event in 2013. The conference, which focuses on the latest in online travel marketing trends, will take place at Caesars Hotel and Casino in Windsor Ontario, April 2-4, 2013, with an anticipated attendance of 450 delegates from across Canada.
On a recent hoteldoctorTM assignment, I was reminded of the importance of standards and leadership where individuals are held accountable for performing to an agreed standard and creating an environment where team members can excel. During the course of the assignment, we noted that the people with whom we interacted appeared for the most part to be pleasant and welcoming. However the responses in the different areas or departments of the hotel varied considerably. This was noticeable both in the performance of a particular duty or task, and the spirit in which it was conducted or delivered.
As the popularity of social media continues to accelerate, it's no surprise that famous faces and well-known brands are increasingly using these platforms to reach the people responsible for their fame.The power of these social media channels allows actors, comedians, athletes, and companies to interact with their followers, yet the casual comfort of these conversations can sometimes result in social slip-ups. MDG Advertising developed the following infographic that shows how the improper use of social media has caused some big names to gain unfavorable attention, but has also allowed them to quickly win back their faithful fans.
There is enormous potential to develop hotels in Russia, but that potential continues to be hampered by bureaucracy and a regulatory framework that is not conducive to growth. This was the key finding at the Russia round table discussion held at the second annual Hotel Investment Conference held in London last week. The Panel was hosted by Michael O'Hare, Managing Director of Horwath HTL Russia and was joined by Patrick Fitzgibbon, Senior Vice President of Development for Hilton Worldwide (Europe and Africa) and Arlid Hovland, Senior Vice President for Business Development for the Rezidor Hotel Group.
Hotel rate parity trends for September to November 2012 of three, four and five star hotels across some of the major cities in Asia. The report shows the percentage of hotels with cheaper rates on their own brand site compared to their rates on other OTAs.
Park Hotel Group ("PHG"), one of Asia Pacific's best hospitality groups, is strengthening its presence in Southeast Asia with two new management contracts in Thailand and Indonesia. The Group announced today that it has been appointed to manage a beachfront resort in Khao Lak, Thailand and a hilltop resort in Bali, Indonesia.
Azul Hotels by Karisma, a premier collection of Gourmet InclusiveÂ® properties located throughout the Riviera Maya, Mexico and Negril, Jamaica, today announced a $40 million expansion of the award-winning Azul Fives Hotel by Karisma in Playa del Carmen. The expansion of Azul Fives Hotel, scheduled for completion in January 2015, will include an Essence Section featuring 64 luxuriously appointed suites and The Fives Plaza with three gourmet restaurants, two bars, a coffee shop, and a gym.
The first hotel online booking engines are twenty years old now, and they are slowly evolving to give users more features and more control over their stay. So why has there has been so little effort made in the evolution of web bookings for small groups. Most hotels are still expecting small groups, which, by the way, are 30% of hotel business, to fill out a form or make a call before they can get rates or make reservations. While this may have been marginally sustainable up until now, there is little hope that Millennials are going to continue to give hotels their business this way.
As more travelers emphasize personal wellness while on the road, hotels are benefiting from increases in revenues and profits. According to the recently released 2014 edition of TrendsÂ® in the Hotel Spa Industry, spa department revenue increased by 4.6 percent in 2013 at the properties that participated in the annual survey of U.S. hotels conducted by PKF Consulting USA, a CBRE company (PKFC). With total spa department expenses increasing by just 2.5 percent, hotel spa department profits posted a very healthy 13.9 percent increase.
The Luxury Collection Hotels & Resorts, part of Starwood Hotels & Resorts, Inc. (NYSE:HOT), unveils its latest collaboration with Assouline: Epicurean Journeys, a hardcover collection of original recipes by renowned chefs, including: Chef Jose Andres, Geoffrey Zakarian, Stephanie Le Quellec, Daniele Turco, Manjit Gill and more. Available for Holiday 2014, the limited edition book will retail with set of five exclusive spices created by Lior Lev Sercarz, owner of La BoÃ®te in New York City, and inspired by the brand's destinations around the world.
Vertical Booking USA announced this month the latest release of their central reservation system, Version 3.0. The
release unveils a number of new features and enhancements for ease-of-use, customized system access and advanced
revenue management. Vertical Booking CRS 3.0 has already been implemented for a number of hotel clients, with full
client adoption expected by December 1, 2014.
Hilton Worldwide today announced an exclusive license agreement with Plateno Hotels Group, one of China's leading hospitality groups, to rapidly launch and develop the Hampton by Hilton brand in China. With this agreement, Hampton plans to have over 400 deals signed, with the first hotel expected to open by the end of 2015. Hampton by Hilton is a leader in the mid-priced hotel segment with nearly 2,000 properties in 17 countries. Plateno Hotels Group operates five brands with a portfolio of over 3,000 hotels in 300 cities across China and operates China's largest hotel loyalty program, reaching 80 million members.
Fear. It is at the root of most problems and all anxiety. Of course fear is the only thing to fear. Fear comes from a deep inner
belief that you won't be able to handle whatever it is that life throws at you. On the contrary, you already have.
Hyatt Hotels Corporation (NYSE: H) and Immobiliare Real Estate Development Group today announced the opening of Hyatt Place Panama City/Downtown in Panama City, Panama. The hotel's opening marks the first Hyatt-branded hotel to enter the Panamanian market and the continued expansion of the Hyatt Place brand throughout Latin America.
The International Society of Hospitality Consultants (ISHC) and the Hotel Investment Conference Asia Pacific (HICAP) presented
Christopher Hur with the 2014 inaugural Rising Star Award Asia Pacific. As the Vice President of Acquisitions & Development of
Host Hotels & Resorts, Hur plays an important role in the investment decisions that Host makes in the Asia Pacific region. Hur
has lived and worked in Asia for the past seven years and is a graduate of Cornell University's School of Hotel Administration.
Revcaster agreed to supply HotelREZ Hotels & Resorts with competitive price data to maximize rates for its properties in
markets around the world. HotelREZ provides distribution, revenue, sales and marketing consultancy for more than 1,000
member hotels in 27 countries. Member properties now access Revcaster data to evaluate pricing dynamics in specific
markets and set optimized competitive rates. Revcaster offers the hospitality industry's most valuable and affordable rate
shopping solution. Clients rely on a user-friendly interface backed by stellar customer service to efficiently maximize rate
opportunities on a day-by-day basis. Click here for more information on Revcaster's pricing services. HotelREZ leverages
comp-set rates in a flexible, open format to maximize pricing "We chose Revcaster because its team has the same emphasis
on client service and value as HotelREZ," said Josef Lapka, Executive Director Business Operations. "Revcaster helps us
maximize property rates by providing comp-set pricing data in a flexible, open format without a big price tag. We can see
competitive rate comparisons for member properties and quickly evaluate pricing dynamics. This will be particularly
important as HotelREZ expands its services into US markets from our new North American headquarters in Miami."
Revcaster pricing data flows seamlessly, automatically into amalgamated report Thanks to Revcaster's technical support
team, pricing data flows automatically into the HotelREZ reporting system, said Lapka. "Our team presents Revcaster
pricing data to hotel members alongside website analytics data and reservation data from the Central Reservation System.
We amalgamate all these data sources in one place so members are able to gain valuable insight to shape pricing,
marketing decisions and maximize revenues generated from all the different distribution channels. We provide hotels with
this level of integrated data, along with revenue consultancy, to enable them to make more informed decisions. They do not
see Revcaster's name, but they benefit from its valuable information." Revcaster provides price parity data for one-night
and three-night stays 10 days in advance. "We can create our own reports to verify strategies that establish parity. We can
also increase or decrease the reporting data points as needed" said Lapka. Revcaster features include:
I live and breathe internet marketing. I donât have any hidden powers or know something that is not already public knowledge. I just like to ponder and hypothesize what the future might be, identifying trends from my unique perspective and offering up thoughtful solutions. The digital marketing space is quickly evolving and itâs critical for travel businesses to stay abreast of trends in order to stay in the game. Here I offer up seven top trends I see coming and my recommendations for addressing each.
Digital marketing company The Search Agency announced the winners of its 2014 Stars of Search Award Monday evening at the Direct Marketing Association's DMA2014 conference in San Diego. The agency honored Louis Cohen, SVP and head of search, affiliate marketing, and lead generation for the North American division of Citibank; Glenn Edelman, VP of e-commerce for Wine Enthusiast; and Jeremy L. Wilbur, director of digital marketing for The Ritz-Carlton Hotel Company.
WYSE Travel Confederation will release the results of its recent analysis of the behaviours and attitudes of millennial travellers during the two-day youth travel programme at next month's World Travel Market (WTM).Â The Millennial Traveller report looks at travel trends amongst 18-35 year olds and is based on the results of a survey completed by over 6,000 young travellers from more than 100 countries in June this year.
World Travel Awards has revealed it will head to the paradise island of Anguilla in the Caribbean for its annual Grand Final. After touring the globe in search of the world's best hospitality organisations over the past year, World Travel Awards will host the crÃ¨me de la crÃ¨me of the industry at CuisinArt Golf Resort & Spa on Sunday, December 7th.
There is still time to apply for both the HOSPA Career and Future Career Investment Development Scholarships, and benefit from HOSPA's annual HOSPACE 2014 Conference and Exhibition â the largest and most prestigious gathering of hospitality finance, revenue management, IT and commercial professionals in the UK. The deadline for entries has been extended to Friday, 7 November 2014.
Today, Guestline launches their plans to expand operations in the Irish hotels and hospitality market, supported by
their strategic partner, JLL. Guestline is a market leading provider of property management and distribution
software, supporting clients across the globe with cloud-based, multi-functional hospitality and hotel property
One year after the announcement of its new strategy and the redefinition of its business model around
and HotelInvest, Accor, the world's leading hotel operator with more than 3,600 hotels, today unveils its digital
aimed at consolidating its leadership throughout the hospitality value chain.The "Leading Digital Hospitality" plan is
Accor's global response to digital challenges, in a market defined by the accelerated pace of technological change
the fast evolution of customer usage.
Accor, Europe's largest hotel group, said on Thursday it would spend 225 million euros (283.5 million) between 2014 and
2018 to beef up its digital business to cope with challenges from online booking rivals such as Expedia and Booking.com.
Accor also said in a statement it had bought French start-up Wipolo, a travel software company that offers mobile and web
itinerary management services, for an undisclosed amount.