SoLoMo Success: “Fish Where The Fish Are” But Keep The Conversation Flowing | By Pamela Whitby
SoLoMo is no longer a new buzzword for travel brands. Although some airports, like Gatwick, are further down the line with their strategy than others, there is no room for complacency because like everything in the world of online travel, SoLoMo is evolving and changing rapidly. Pamela Whitby reports.
STR: US hotels strong in summer 2012
The U.S. hotel industry reported strong performance increases in the three key performance metrics during summer 2012, according to data from STR. During the summer season - which comprises June, July and August—the U.S. hotel industry’s occupancy rose 2.4 percent to 69.3 percent, its average daily rate increased 4.4 percent to US$107.37, and its revenue per available room was up 7.0 percent to US$74.44.
Facebook Voters Have Spoken! Thousands Cast Votes For Best Western's Most Unique And Impressive Hotels Worldwide
Best Western International recently asked Facebook users to cast their votes for the first-ever Fan Awards on the Best Western Facebook page. Best Western's more than 4,000 hotels from around the world were encouraged to submit nominations in categories ranging from Most Unique Hotel to Best View from a Hotel Room and a panel of travel industry experts reviewed the nominations and selected the five finalists for each category.
A Day in the Life: Head of Hospitality | BusinessWeek
How do you take a leading Vegas brand and integrate it to India? Ask Neera Chanani. As head of Caesars Entertainment’s (CZR) hospitality division for South Asia, Chanani has spearheaded the company’s expansion into the region. Her job, which she says has the “energy of a startup with the backing of a global company,” focuses on translating the non-gaming aspects of Caesars’ hotels. “How do you develop a chain of these in a place that’s an emerging market and make it culturally relevant?” Chanani is working on the answer.
Marriott Hotels & Resorts “Re-Imagines” The Future of Small Meetings - Launches Workspring at Marriott
Marriott Hotels & Resorts, the signature brand of Marriott International (NYSE:MAR), renowned for its expertise in hosting meetings, is “re-imagining” the traditional small meeting to become a collaborative work experience that will promote creativity and innovation. Inspired by the work styles of Gen X and Gen Y, Marriott Hotels & Resorts has exclusively partnered with Steelcase, the leader in workspace design, and launched today Workspring at Marriott. Redmond Marriott Town Center, near Seattle, is the first hotel to offer the small meetings suite.
Online Revealed Canada announces 8th annual conference at Caesars Windsor Hotel and Casino, Windsor, Ontario April 2-4, 2013
Online Revealed, Canada's only tourism internet marketing conference, will be back on the road for the 8th annual event in 2013. The conference, which focuses on the latest in online travel marketing trends, will take place at Caesars Hotel and Casino in Windsor Ontario, April 2-4, 2013, with an anticipated attendance of 450 delegates from across Canada.
Focus On The Basics Of Success - The Role Of Standards | By Duncan Macarthur
On a recent hoteldoctorTM assignment, I was reminded of the importance of standards and leadership where individuals are held accountable for performing to an agreed standard and creating an environment where team members can excel. During the course of the assignment, we noted that the people with whom we interacted appeared for the most part to be pleasant and welcoming. However the responses in the different areas or departments of the hotel varied considerably. This was noticeable both in the performance of a particular duty or task, and the spirit in which it was conducted or delivered.
Social Media Blunders [Infographic] |
As the popularity of social media continues to accelerate, it's no surprise that famous faces and well-known brands are increasingly using these platforms to reach the people responsible for their fame.The power of these social media channels allows actors, comedians, athletes, and companies to interact with their followers, yet the casual comfort of these conversations can sometimes result in social slip-ups. MDG Advertising developed the following infographic that shows how the improper use of social media has caused some big names to gain unfavorable attention, but has also allowed them to quickly win back their faithful fans.
Russia Needs to Overcome Regulatory and Bureaucratic Hurdles to Realise Hotel Development Potential
There is enormous potential to develop hotels in Russia, but that potential continues to be hampered by bureaucracy and a regulatory framework that is not conducive to growth. This was the key finding at the Russia round table discussion held at the second annual Hotel Investment Conference held in London last week. The Panel was hosted by Michael O'Hare, Managing Director of Horwath HTL Russia and was joined by Patrick Fitzgibbon, Senior Vice President of Development for Hilton Worldwide (Europe and Africa) and Arlid Hovland, Senior Vice President for Business Development for the Rezidor Hotel Group.
RateGain's Hotel Rate Parity Trends - Asia (Sep - Nov 2012)
Hotel rate parity trends for September to November 2012 of three, four and five star hotels across some of the major cities in Asia. The report shows the percentage of hotels with cheaper rates on their own brand site compared to their rates on other OTAs.
Aizian, The Gastronomic Restaurant At Meliá Bilbao, Wins Its First And Well-deserved Michelin Star
At its much-awaited annual awards held yesterday in Marbella, the prestigious Michelin Guide for Spain and Portugal 2014 presented one of its highly sought-after stars to Aizian, the gastronomic restaurant at Meliá Bilbao.
Melia Hotels International creates Meliá Digital to lead the digital transformation of the company
The digital challenge is transforming the way companies interact with their customers, and especially in travel and hospitality, where the new digital paradigm plays an even greater role. According to Google, in summer 2014, more than half of the searches related to travel and tourism in Spain were made through mobile devices.
Ecole hoteliere de Lausanne Annual Alumni Awards Recognizes Six Senses President Bernhard Bohnenberger
The 2014 Ecole hôtelière de Lausanne (EHL) Annual Alumni Awards held at EHL's gastronomic restaurant Le Berceau des Sens has presented its Lifetime Achievement Award to Bernhard Bohnenberger, president of Six Senses Hotels Resorts Spas.
Rotana introduces online check-in facilities and several tablet-delivered guest services.
Rotana, says the innovation of customer driven smart technology is translating into a significant boost in business. Since launching the Rotana Mobile App two years ago, Rotana has posted a 20% increase in monthly mobile bookings, delivering a significant return on investment in developing the mobility platform.
Free Webinar from PATA: Prepare, Prevent, Pre-empt
The Pacific Asia Travel Association (PATA) is offering a free webinar to members and non-members to join PATA's webinar on crisis preparedness and prevention.
Holiday Inn Cairo Maadi Opens on the Banks of the Nile River
InterContinental Hotels Group (IHG) has opened Holiday Inn Cairo Maadi on Cairo's famous Maadi Corniche. The hotel becomes the second Holiday Inn and fifth IHG hotel in the Egyptian capital.
Fairfield by Marriott to Open in San Salvador, El Salvador in 2016
Marriott International announced plans today to open a 130 room Fairfield by Marriott in El Salvador. Located adjacent to the upscale La Gran Via shopping mall and in close proximity to large corporations such as Xerox, Citibank, the World Bank, Bayers and Siemens, the hotel will serve as an excellent lodging option for the frequent business travelers. The property will be developed by Dueñas Hermanos Ltda. (d.b.a. Urbanica Desarrollos Inmobiliarios), Caribe Hospitality and Terranum Hotels, the same the companies that own the existing Courtyard by Marriott San Salvador. The hotel will be managed by Marriott International under a long term agreement.
W Hotels Worldwide Kicks-off 18 Months of Electronic Music with “Who’s in Town” DJ Performance Series
W Hotels Worldwide is on deck and ready to turn it up with the launch of "WHO'S IN TOWN", an exclusive event series featuring 18 months of electronic music by the industry's hottest emerging and established DJ talent. Inspired by a tradition from the buzzing electronic music hub of Ibiza, WHO'S IN TOWN was created to offer guests of W Hotels and local music enthusiasts the opportunity to preview exclusive DJ performances ahead of a DJ's larger club appearance in the same city. The programme was created in collaboration with leading music agency, Graphite, to provide W guests with insider access to some of the industry's most revered DJ talent.
SHATEC Signs MOU with School of Hotel and Tourism Management, The Hong Kong Polytechnic University in Educational Partnership
SHATEC, the training arm of the Singapore Hotel Association, recently inked a Landmark Memorandum of Understanding (MOU) with one of Asia's top universities in hospitality and tourism management - the School of Hotel and Tourism Management (SHTM) of The Hong Kong Polytechnic University (PolyU). The educational partnership will see both institutions collaborate to deliver quality hospitality and tourism education in Singapore.
Jean Pierre Simon - A Hotelier’s Story of the UAE
As the UAE gears up to celebrate its 43rd National Day on December 2, one of the biggest changes that the country has seen is in the hospitality industry. It has grown at an incredible pace. We speak to Jean Pierre Simon, Regional General Manager, Northern Emirates, Coral Hotels & Resorts, an Emirati group with a strong regional footprint, about his experience in the emirates and what holds him here
Travolution Summit: Former Expedia president downplays Google's travel move |
Former Expedia president Simon Breakwell downplayed the potential for Google to move further into travel by becoming an agent itself. But he advised travel firms to minimise their reliance on the dominant search engine saying the rising cost of advertising has changed the economics of travel.
Be thankful for great hospitality and customer service | By Kelly McGuire
I generally don't use this blog to air my personal experiences, but recent events have reminded me of a few things that I think would benefit our Analytic Hospitality Executives and their organizations to also be reminded of.
Up close with Value Place CEO Bruce Haase |
After 12 years at Choice Hotels International, leading the company’s global operating functions, Bruce Haase is taking his game from Silver Spring, Md., to Wichita, Kan. He joined Value Place as its CEO in April, looking to lead the economy extended-stay brand into a new frontier of development, operations and distribution. With around 185 hotels operating today, Haase will look to grow that number. He let Hotel Management in on how he intends to do just that, what the brand’s new marketing ambitions are and what he thinks of some of the competition popping up in the segment.
Standardized Skills Assessment Finds Hospitality CEOs Are Strong Generalists
In a unique analysis of standardized skills and competency assessment data tracked and collected from hospitality industry CEOs around the globe, AETHOS Consulting Group Managing Director James Houran, Ph.D. states that "surprisingly, contrary to the traditional belief that CEOs have a signature talent, like Steve Jobs or someone of that notoriety, our 20|20 Skills™ assessment with ten performance benchmarks show that CEOs in the hospitality industry tend to be strong generalists in their skill set."
Hostel Sector Set To Thrive As Demand Grows For Low-cost Beds
The hostel and limited service hotel sector is becoming one of the most dynamic hospitality investment sectors, with its adaptability and cost effectiveness along with intense competition from both group and independent operators contributing to rapid expansion.
The Langham, Sydney Confirmed to re-open legendary doors on 2 December, 2014
The Langham, Sydney closed its famous doors in July, 2014 to undertake a $30 million grand transformation which will re-deliver this landmark hotel as Sydney's most exclusive harbourside address.  World class design firm, GA Design, has worked direct from London with luxury building experts, ICMG and The Langham Executive Team, to ensure every construction accent is enthralled in perfection.  "GA's vision, in conjunction with The Langham global brand power, is set to create a new addition to the Australian luxury sector that will transcend the market" said The Langham, Sydney General Manager, Ms. Sonia Lefevre. 
Burj Al Arab Jumeirah Unveils The Dream - a Video Marking its 15th Anniversary
As part of its 15th anniversary celebrations, Burj Al Arab Jumeirah, the world's most luxurious hotel, has launched The Dream - a powerful motion graphics video that takes the viewer on a journey starting from the vision, to the arrival, to the unveiling, to the heart and finally to the promise of more to come.
KSL Capital Partners, LLC Acquires Village Urban Resorts from De Vere Group
De Vere Group and KSL Capital Partners, LLC (KSL), are pleased to announce that an affiliate of KSL has acquired Village Urban Resorts (Village) from De Vere Group. KSL, headquartered in Denver, Colorado with an office in London, is a U.S. private equity firm dedicated to investing in travel and leisure businesses.
HotStats European Chain Hotels Market Review – October 2014
Both Milan and Prague achieved impressive year-on-year surges in gross operating profit per available room (GOPPAR) by 37.5% and 22.6% respectively, according to the latest data from HotStats.
Wanda Hotels and Resorts Opens the Wanda Vista Yantai in Shandong Province, China
Wanda Hotels and Resorts announced the grand opening of the first upscale five-star hotel in Shandong Province -- Wanda Vista Yantai. This is the 67th five-star hotel of Wanda Hotels and Resorts in China, the 30th self-managed hotel, the 9th Wanda Vista branded hotel as well as the 1st Wanda Vista hotel in Shandong Province.