SoLoMo is no longer a new buzzword for travel brands. Although some airports, like Gatwick, are further down the line with their strategy than others, there is no room for complacency because like everything in the world of online travel, SoLoMo is evolving and changing rapidly. Pamela Whitby reports.
The U.S. hotel industry reported strong performance increases in the three key performance metrics during summer 2012, according to data from STR. During the summer season - which comprises June, July and August—the U.S. hotel industry’s occupancy rose 2.4 percent to 69.3 percent, its average daily rate increased 4.4 percent to US$107.37, and its revenue per available room was up 7.0 percent to US$74.44.
Best Western International recently asked Facebook users to cast their votes for the first-ever Fan Awards on the Best Western Facebook page. Best Western's more than 4,000 hotels from around the world were encouraged to submit nominations in categories ranging from Most Unique Hotel to Best View from a Hotel Room and a panel of travel industry experts reviewed the nominations and selected the five finalists for each category.
How do you take a leading Vegas brand and integrate it to India? Ask Neera Chanani. As head of Caesars Entertainment’s (CZR) hospitality division for South Asia, Chanani has spearheaded the company’s expansion into the region. Her job, which she says has the “energy of a startup with the backing of a global company,” focuses on translating the non-gaming aspects of Caesars’ hotels. “How do you develop a chain of these in a place that’s an emerging market and make it culturally relevant?” Chanani is working on the answer.
Marriott Hotels & Resorts, the signature brand of Marriott International (NYSE:MAR), renowned for its expertise in hosting meetings, is “re-imagining” the traditional small meeting to become a collaborative work experience that will promote creativity and innovation. Inspired by the work styles of Gen X and Gen Y, Marriott Hotels & Resorts has exclusively partnered with Steelcase, the leader in workspace design, and launched today Workspring at Marriott. Redmond Marriott Town Center, near Seattle, is the first hotel to offer the small meetings suite.
Online Revealed, Canada's only tourism internet marketing conference, will be back on the road for the 8th annual event in 2013. The conference, which focuses on the latest in online travel marketing trends, will take place at Caesars Hotel and Casino in Windsor Ontario, April 2-4, 2013, with an anticipated attendance of 450 delegates from across Canada.
On a recent hoteldoctorTM assignment, I was reminded of the importance of standards and leadership where individuals are held accountable for performing to an agreed standard and creating an environment where team members can excel. During the course of the assignment, we noted that the people with whom we interacted appeared for the most part to be pleasant and welcoming. However the responses in the different areas or departments of the hotel varied considerably. This was noticeable both in the performance of a particular duty or task, and the spirit in which it was conducted or delivered.
As the popularity of social media continues to accelerate, it's no surprise that famous faces and well-known brands are increasingly using these platforms to reach the people responsible for their fame.The power of these social media channels allows actors, comedians, athletes, and companies to interact with their followers, yet the casual comfort of these conversations can sometimes result in social slip-ups. MDG Advertising developed the following infographic that shows how the improper use of social media has caused some big names to gain unfavorable attention, but has also allowed them to quickly win back their faithful fans.
There is enormous potential to develop hotels in Russia, but that potential continues to be hampered by bureaucracy and a regulatory framework that is not conducive to growth. This was the key finding at the Russia round table discussion held at the second annual Hotel Investment Conference held in London last week. The Panel was hosted by Michael O'Hare, Managing Director of Horwath HTL Russia and was joined by Patrick Fitzgibbon, Senior Vice President of Development for Hilton Worldwide (Europe and Africa) and Arlid Hovland, Senior Vice President for Business Development for the Rezidor Hotel Group.
Hotel rate parity trends for September to November 2012 of three, four and five star hotels across some of the major cities in Asia. The report shows the percentage of hotels with cheaper rates on their own brand site compared to their rates on other OTAs.
rwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) today announced the signing of a management agreement for The Westin Rusutsu Resort, a conversion property owned by Kamori Kanko Co., Ltd. The deal marks the first Starwood ski resort in Japan and the Westin brand's entry in the famed Rusutsu region of Hokkaido.
Continuing its aggressive expansion in the Asian region, Dusit International announces the addition of a new property in Cebu, set to join in the company's Philippines flagship Dusit Thani Manila in 2018.
TrustYou, the international online reputation management leader, has been selected by Meriton Serviced
Apartments to power its online reputation management (ORM) program. Meriton Serviced Apartments operates
13 properties around Australia's east coast, offering accommodation in studio, one-, two- and three-bedroom
serviced apartments as well as its luxurious Penthouse Collection.
A spa or wellness center can be a tremendous profit maker for a hotel or resort property. Indeed, various estimates put wellness tourism in or around half a trillion US dollars worldwide, more than one-seventh of all travel bucks spent. Hardly a loss leader, but I nonetheless ask: how can wellness tap into the other six-sevenths?
InterContinental eyes luxury chain Fairmont and Switzerlands Mvenpick following failure of Starwood talks. InterContinental Hotels Group is weighing bids for rivals Fairmont and Mvenpick after ruling itself out of a multibillion-pound merger with Americas Starwood last week.
The FTSE 100 giant, which owns the Holiday Inn brand, is scrambling for takeover targets amid a frenzy of dealmaking in the hotel industry. Last week it was forced to deny it was pursuing a deal with Starwood following reports that the two had held early-stage talks. A tie-up would have created the worlds biggest hotel operator.
From the end of June until the Euro summit of the of July 12, the Greek tourism sector saw a significant drop in late bookings, particularly from Germany. However, as many trips had been booked long before and deposits are usually not refunded following a cancelation, the impact has been limited. Today with easing fears of capital controls as cash withdrawals do not affect foreign bank card holders, hotel bookings are recovering and tour operators and airlines mention that their reservations are showing renewed energy showing mild increases overall compared to last year. Turkey's recent involvement in the war against IS and the terrorist attack in a beach hotel in Tunisia could also be of influence.
Carlson Rezidor, one of the most dynamic hotel groups worldwide, announces their first hotel in Slovenia the Radisson Blu Plaza Hotel, Ljubljana. The property featuring 236 rooms is the conversion of an existing hotel and will be re-branded in late 2015. Ljubljana is the capital city of Slovenia, the 79th country Carlson Rezidor is present in.
Banyan Tree Huangshan has officially opened in the misty awe-inspiring landscape of Anhui Province, east of China, enshrouded by the great Mount Huangshan. The 10th Banyan Tree in China, it is 70 minutes away from Huangshan city. Cultural adventurers and explorers will be fascinated by the ancient-styled dwellings of Xidi and Hongcun, two UNESCO world heritage sites and the breath-taking Mount Huangshan with its peculiar shaped granite peaks, woody pine trees and hot springs. This perfect harmony of nature and culture embodies Banyan Tree Huangshan's dedication to create a Sanctuary for the Senses amidst picturesque landscapes and rich Chinese history.
A study supported by Hospitality Financial and Technology Professionals (HFTP), reveals that only 34 percent of guests would disclose personal information, in general, on a hotel app; but drilling down through the responses, the positives increased based on whether a specific detail would impact a hotel stay. The factors that influenced a guest's willingness to reveal information include: benefit of disclosure, positive emotion and trust in app. The study's details, authored by Agnes DeFranco CHAE, Ed.D. and Cristian Morosan, Ph.D., both of the C.N. Hilton College, University of Houston, are now widely available in an infographic.
Looks like Starwoods search for a buyer continues as merger talks with IHG have ended. The hotel giant had been in early discussions with UK-based IHG about a merger that would create the worlds largest hotel group, the FT reported earlier. Those talks have ended, according to a source familiar with the situation.
The Residence Inn Billings is celebrating the completion of a multi-million dollar renovation to all 92 suites, lobby, breakfast area, and library. A Ribbon cutting ceremony and celebration were held at yesterday, July 30 from 4:30 6:30 pm. With nearly 150 guests in attendance, Ginny Hart, the General Manager of the Residence Inn, Brenda Ehlenburg, the Director of Sales for the Residence Inn and Cathy Lockwood of the hotel's management company, Kinseth Hospitality Companies, shared their excitement about the renovation and how the newly renovated hotel will be an even better asset to the community. Guests were able to tour the renovated hotel, enjoy complimentary beverages and hors d'oeuvres, and have the rare opportunity to try out one of the Montana Segways. During the event, the hotel included an ice cream social to help raise funds for the "Give Kids the World" project.If you were unable to attend the event and are interested in touring the newly renovated hotel and/or our meeting room please contact Brenda Ehlenburg, the Director of Sales. Residence InnThe Residence Inn Billings is conveniently located off I-90 on the West side of Billings and offers an outdoor patio area with grill and fireplace, basketball court, fitness center and an 800 sq./ft. meeting room. The Residence Inn Billings is designed for long stays and offers spacious suites with separate living and sleeping areas. Fully functional kitchens, grocery delivery, 24-hour markets and complimentary breakfast help guests maintain a healthy balance while on the road. Complimentary wi-fi allows guests to stay connected to the home and office, while the health and fitness options and inviting lobby spaces provide comfortable places to work and relax. Guests can also earn Marriott Rewards points, that allow members to earn hotel points or airline miles, for every dollar spent during each stay. About Kinseth HospitalityKinseth Hospitality is a leading hotel management, development and ownership company. Kinseth has a proven track record of developing and operating award-winning hotels, restaurants and meeting facilities. Kinseth Hospitality is based in North Liberty, Iowa, and currently operates over 65 hotels and 6 branded restaurants in 11 states.
Effective July 28, 2015, Viceroy Hotel Group is now managing The Prescott in San Francisco, California located at 545 Post Street. The hotel is owned by Pebblebrook Hotel Trust. The boutique property, boasting 164 guestrooms, will continue to operate as The Prescott until it closes for renovation later this year. The same great team remains at the hotel and from Viceroy's perspective, it is business as usual. All guest reservations made prior to the management transfer will be honored.
Hilton Worldwide (NYSE: HLT) is set to introduce 10 new hotels throughout Germany and Austria following a strategic development agreement with Primestar Hospitality (formerly Interstar Hotel GmbH). The new additions are expected to focus on the rapidly expanding Hampton by Hilton brand, and concentrate on key cities across the Central European region. The hotels will join more than 35 properties trading or in development under Hilton Worldwide brands in Germany and Austria, of which 13 are within its focused service Hampton by Hilton and Hilton Garden Inn brands.
The Pacific Asia Travel Association (PATA) and hospitality consulting firm, Horwath HTL, today announced a joint partnership for the organisation of the PATA Investment Forum taking place in concurrent with PATA Travel Mart 2015, in Bangalore, India, on Monday, September 7, 2015 from 1400-1730 hrs.
Leading accommodation provider Oaks Hotels & Resorts, a subsidiary of Minor International Pcl (MINT) and a division of Minor Hotel Group (MHG), is set to make its Australian Northern Territory debut, by announcing the acquisition of Elan Soho Suites, its first property in the territory's capital city of Darwin, in a deal worth $57.1 million.
Marriott International, Inc. (NASDAQ: MAR) announced the opening of the new 205-room Courtyard by Marriott Hotel in Santiago, Chile. The hotel is situated immediately adjacent to the existing 280-room Santiago Marriott in the Las Condes business district filled with restaurants, bars and shops, the Courtyard will offer easy access to all of Santiago including the renowned Mall Parque Arauco and Araucano Park, located a few steps away from the hotel and some of the best views of the Andes Mountains.
Noble House Hotels & Resorts, Ltd. a collection of luxury hotels and resorts has assumed management of the Argonaut Fisherman's Wharf Hotel and The Tuscan Fisherman's Wharf, a Best Western Plus Hotel, in San Francisco, owned by Pebblebrook Hotel Trust (NYSE: PEB). The hotels bring the Noble House Hotels & Resorts (NHHR) hospitality portfolio to 18 properties.
The Hospitality Sales and Marketing Association International (HSMAI) is accepting entries for its 59th annual Adrian Awards, which honors noteworthy achievement in travel advertising, digital marketing and public relations.
Professors Chekitan Dev (Cornell), Pradeep Chintagunta (Chicago) and Yi-Lin Tsai (Delaware) prepared this article based on Professor Tsai's doctoral dissertation completed at the University of Chicago's Booth School of Business and share findings from the study, "What's in a Name? Assessing the Impact of Rebranding in the Hospitality Industry."