SoLoMo is no longer a new buzzword for travel brands. Although some airports, like Gatwick, are further down the line with their strategy than others, there is no room for complacency because like everything in the world of online travel, SoLoMo is evolving and changing rapidly. Pamela Whitby reports.
The U.S. hotel industry reported strong performance increases in the three key performance metrics during summer 2012, according to data from STR. During the summer season - which comprises June, July and August—the U.S. hotel industry’s occupancy rose 2.4 percent to 69.3 percent, its average daily rate increased 4.4 percent to US$107.37, and its revenue per available room was up 7.0 percent to US$74.44.
Best Western International recently asked Facebook users to cast their votes for the first-ever Fan Awards on the Best Western Facebook page. Best Western's more than 4,000 hotels from around the world were encouraged to submit nominations in categories ranging from Most Unique Hotel to Best View from a Hotel Room and a panel of travel industry experts reviewed the nominations and selected the five finalists for each category.
How do you take a leading Vegas brand and integrate it to India? Ask Neera Chanani. As head of Caesars Entertainment’s (CZR) hospitality division for South Asia, Chanani has spearheaded the company’s expansion into the region. Her job, which she says has the “energy of a startup with the backing of a global company,” focuses on translating the non-gaming aspects of Caesars’ hotels. “How do you develop a chain of these in a place that’s an emerging market and make it culturally relevant?” Chanani is working on the answer.
Marriott Hotels & Resorts, the signature brand of Marriott International (NYSE:MAR), renowned for its expertise in hosting meetings, is “re-imagining” the traditional small meeting to become a collaborative work experience that will promote creativity and innovation. Inspired by the work styles of Gen X and Gen Y, Marriott Hotels & Resorts has exclusively partnered with Steelcase, the leader in workspace design, and launched today Workspring at Marriott. Redmond Marriott Town Center, near Seattle, is the first hotel to offer the small meetings suite.
Online Revealed, Canada's only tourism internet marketing conference, will be back on the road for the 8th annual event in 2013. The conference, which focuses on the latest in online travel marketing trends, will take place at Caesars Hotel and Casino in Windsor Ontario, April 2-4, 2013, with an anticipated attendance of 450 delegates from across Canada.
On a recent hoteldoctorTM assignment, I was reminded of the importance of standards and leadership where individuals are held accountable for performing to an agreed standard and creating an environment where team members can excel. During the course of the assignment, we noted that the people with whom we interacted appeared for the most part to be pleasant and welcoming. However the responses in the different areas or departments of the hotel varied considerably. This was noticeable both in the performance of a particular duty or task, and the spirit in which it was conducted or delivered.
As the popularity of social media continues to accelerate, it's no surprise that famous faces and well-known brands are increasingly using these platforms to reach the people responsible for their fame.The power of these social media channels allows actors, comedians, athletes, and companies to interact with their followers, yet the casual comfort of these conversations can sometimes result in social slip-ups. MDG Advertising developed the following infographic that shows how the improper use of social media has caused some big names to gain unfavorable attention, but has also allowed them to quickly win back their faithful fans.
There is enormous potential to develop hotels in Russia, but that potential continues to be hampered by bureaucracy and a regulatory framework that is not conducive to growth. This was the key finding at the Russia round table discussion held at the second annual Hotel Investment Conference held in London last week. The Panel was hosted by Michael O'Hare, Managing Director of Horwath HTL Russia and was joined by Patrick Fitzgibbon, Senior Vice President of Development for Hilton Worldwide (Europe and Africa) and Arlid Hovland, Senior Vice President for Business Development for the Rezidor Hotel Group.
Hotel rate parity trends for September to November 2012 of three, four and five star hotels across some of the major cities in Asia. The report shows the percentage of hotels with cheaper rates on their own brand site compared to their rates on other OTAs.
Shimao Group has recently unveiled its novel concept hotel brand, MiniMax Hotel, following the
initiation of its proprietary hotel branding program and debut of the first hotel under the proprietary
They seem so long ago, those days when hotels were wary of online travel reviews, largely feeling
they would be open to unjust public criticism. Then, the industry shifted and began using this
feedback to make the guest experience better by improving service and facilities based on guest
comments. Shortly thereafter, hotels began publishing reviews on their own sites: trust in
transparency. Now with the advent of ORM (online reputation management) integration with CRM
(customer relationship management), the potential for hotels to truly embrace online travel reviews
has come full circle, as online relationship management becomes synonymous with the highest level
of guest service.
DoubleTree by Hilton today announced the opening of DoubleTree by Hilton St. Augustine Historic
District, located in the heart of the "Ancient City," the first permanent European settlement in the
continental U.S. Formerly a Ramada Inn, the five-story hotel has been completely redesigned and
renovated in the city's traditional Old Spanish style while featuring modern updates and amenities
throughout. Within easy walking distance of St. Augustine's many cultural and historical attractions,
and just 50 miles from the Jacksonville International Airport, the 97-room hotel offers leisure, group
and business travelers the comforts of home blended with features that convey the city's proud
Spanish heritage. DoubleTree by Hilton St. Augustine Historic District is owned by 116 San Marco
LLC and managed by Summit Hospitality Management.
The Global Business Travel Association (GBTA) Latin America region in conjunction with GBTA's
Argentina Chapter, recently hosted its third annual successful GBTA Conference Latin America held
this year at the Buenos Aires Sheraton Hotel & Conference Center on October 6-8.
hetras, the standard software for new generation hotels, and SuitePad, the in-room tablet for guest
communication, work in synch to provide new methods of guest interaction at the newly opened
Ruby Hotel in Vienna. The companies behind the products, based in Munich and Berlin respectively,
have teamed up to roll out the solution to future Ruby Hotels as well as several other properties.
In a world where were pressed for time and inspiration, moments of discovery have become a most precious
gift. Today, The Creative Coalition and Renaissance Hotels join forces to encourage consumers to think about
their own personal moments of discovery with the official launch of the new book, The Art of Discovery.
The literary and photographic project beautifully captures that singular moment in time that can act as a
personal muse, featuring 100 beloved celebrity portraits shot by renowned photographer Jeff Vespa
accompanied by insightful stories edited by The Creative Coalition's CEO Robin Bronk. The Art of Discovery
design and art direction were created by typographer and award-winning art director Nancy Rouemy of We
Live Type Ltd.
Marriott International, Inc. (NASDAQ: MAR) today celebrated the opening of its first hotel under its flagship Marriott Hotels brand in Haikou, Hainan Province. This impressive 386-room business hotel is an exciting addition to the iconic Marriott Hotels brand. Under a long-term management agreement with the owner, Shenzhen Tiley Real Estate Group CO., Ltd., Haikou Marriott Hotel joins the other three Marriott International properties, adding to the company's fast-growing portfolio of four hotels in Hainan province. [Download images.]
Asia-Pacific hotel management, development and consulting group, Bespoke Hospitality Management Asia
(BHMAsia) announced that it has signed an agreement with Louvre Hotels Group to represent and expand the
business of Golden Tulip brand in Thailand. The objective is between both companies to jointly strengthen the
management and the development potential of the brands of both companies in Thailand.
Jumeirah Group, the global luxury hotel company and a member of Dubai Holding, has announced three new
management agreements to operate luxury hotels and resorts across China. The Jumeirah Haikou Resort is set
in an exclusive golf community on a private island in Hainan; theJumeirah Wuhan has a prime city centre
location near to Hankou; and Jumeirah Nanjing is set in the Hexi new business district.
InterContinental Hotels Group (IHG), one of the world's largest hotel companies, has announced the signing of Holiday Inn Express Stuttgart Hauptbahnhof in Germany. The new build hotel will operate under a franchise agreement with existing owner partner Foremost Hospitality HIEX GmbH and will open in 2016.
This publication provides the most detailed data on the costs of hotel brands in the U.S. This year's new methodology utilizes real data for each brand to provide insight and analysis on the specific components which make up a franchise and its fees.
Senior Executives of Dusit International joined representatives of the Springfield Land Corporation, World Group UK and Maxsen Capital Hong Kong at the Brookwater Golf Club in Queensland yesterday to announce the launch of the Dusit Thani Brookwater Golf & Spa Resort at First Residence.
Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) today announced its rapidly expanding Aloft brand will soon debut in Columbia, South Carolina. Aloft Columbia Downtown is scheduled to open in January 2016 in The Vista, the city's recently revitalized epicenter for the arts, entertainment, shopping and dining. Owned by Lady Vista, LLC, and managed by Lexington Hospitality, the new Aloft hotel will feature 108 spacious, loft-like rooms, forward-thinking technology and a lively, social atmosphere.
InterContinental Hotels Group (IHG), one of the world's leading hotel companies, together with Grupo
Presidente, a Mexico-based hotel management and ownership company, today announced that they will
strengthen their relationship through an extension of their current strategic agreement. Grupo Presidente
plans to continue the extensive, ongoing renovations on a portion of its existing Presidente InterContinental
hotels and resorts to ensure that they best serve guests' evolving needs. Furthermore, IHG and Grupo
Presidente will partner to grow the portfolio of IHG-branded hotels in Mexico.
AETHOS Consulting Group Managing Director and CEO Keith Kefgen announced that the hospitality-focused human capital advisory firm has formally obtained the Intellectual Property (IP) for the entire hospitality-specific array of survey and assessment tools known globally in the industry as 20|20 Assess and www.2020assess.com.
The white paper makes the case for moving past best available rates and pricing all room types, channels
and dates independently of one another to maximize revenue. "While in the short term, hotel industry
revenues continue to rise, commissions paid to third parties are growing twice as fast threatening hotel
revenues and profitability. A response from the industry is needed and improvements in business
intelligence, data and analytics are providing hoteliers better forecasts by specific channels. Together with
new technology that is allowing connectivity among property management, central reservation and revenue
management systems, open pricing is becoming a reality," said Patrick Bosworth, CEO and co-founder of
The Consulting and Valuation team at HVS Singapore recently published the Indonesia Hotel Watch (IHW)
2014. Providing comprehensive up-to-date hotel and tourism information such as tourist arrivals, hotel
performance trends, as well as existing and future hotel supply information, this publication seeks to provide
stakeholders with insights into various markets in Indonesia. Across the archipelago, specific markets
covered in IHW 2014 are Jakarta, Surabaya, Bandung, Bali, Bintan, Bogor, Lombok, Medan, Yogyakarta and
Atlanta-based Hotel Equities (www.hotelequities.com) recently celebrated the opening of the 81-room Hyatt Place Savannah Airport hotel in Savannah, Georgia. The first Hyatt Place in Savannah, it is the first of the brand for Hotel Equities to manage.
The Marriott International National Association (MINA) has named Winegardner & Hammons, Inc., one of the nation's leading hotel management companies, a winner of the prestigious Partnership Circle Award. This is the fifteenth year that Winegardner & Hammons, Inc. has won this highest recognition given to Marriott franchisees.
Nikko Hotels International, JAL Hotels Co., Ltd.'s international luxury hotel group, announced that it will open Hotel Nikko Bangkok in 2017. The new luxury hotel is now being built in Bangkok, Thailand's bustling capital city. It will be the first Nikko Hotels International property in Thailand. However, Hotel Okura Co., Ltd., JAL Hotels' parent company, operates The Okura Prestige Bangkok, a luxury property in Bangkok.