SoLoMo is no longer a new buzzword for travel brands. Although some airports, like Gatwick, are further down the line with their strategy than others, there is no room for complacency because like everything in the world of online travel, SoLoMo is evolving and changing rapidly. Pamela Whitby reports.
The U.S. hotel industry reported strong performance increases in the three key performance metrics during summer 2012, according to data from STR. During the summer season - which comprises June, July and August—the U.S. hotel industry’s occupancy rose 2.4 percent to 69.3 percent, its average daily rate increased 4.4 percent to US$107.37, and its revenue per available room was up 7.0 percent to US$74.44.
Best Western International recently asked Facebook users to cast their votes for the first-ever Fan Awards on the Best Western Facebook page. Best Western's more than 4,000 hotels from around the world were encouraged to submit nominations in categories ranging from Most Unique Hotel to Best View from a Hotel Room and a panel of travel industry experts reviewed the nominations and selected the five finalists for each category.
How do you take a leading Vegas brand and integrate it to India? Ask Neera Chanani. As head of Caesars Entertainment’s (CZR) hospitality division for South Asia, Chanani has spearheaded the company’s expansion into the region. Her job, which she says has the “energy of a startup with the backing of a global company,” focuses on translating the non-gaming aspects of Caesars’ hotels. “How do you develop a chain of these in a place that’s an emerging market and make it culturally relevant?” Chanani is working on the answer.
Marriott Hotels & Resorts, the signature brand of Marriott International (NYSE:MAR), renowned for its expertise in hosting meetings, is “re-imagining” the traditional small meeting to become a collaborative work experience that will promote creativity and innovation. Inspired by the work styles of Gen X and Gen Y, Marriott Hotels & Resorts has exclusively partnered with Steelcase, the leader in workspace design, and launched today Workspring at Marriott. Redmond Marriott Town Center, near Seattle, is the first hotel to offer the small meetings suite.
Online Revealed, Canada's only tourism internet marketing conference, will be back on the road for the 8th annual event in 2013. The conference, which focuses on the latest in online travel marketing trends, will take place at Caesars Hotel and Casino in Windsor Ontario, April 2-4, 2013, with an anticipated attendance of 450 delegates from across Canada.
On a recent hoteldoctorTM assignment, I was reminded of the importance of standards and leadership where individuals are held accountable for performing to an agreed standard and creating an environment where team members can excel. During the course of the assignment, we noted that the people with whom we interacted appeared for the most part to be pleasant and welcoming. However the responses in the different areas or departments of the hotel varied considerably. This was noticeable both in the performance of a particular duty or task, and the spirit in which it was conducted or delivered.
As the popularity of social media continues to accelerate, it's no surprise that famous faces and well-known brands are increasingly using these platforms to reach the people responsible for their fame.The power of these social media channels allows actors, comedians, athletes, and companies to interact with their followers, yet the casual comfort of these conversations can sometimes result in social slip-ups. MDG Advertising developed the following infographic that shows how the improper use of social media has caused some big names to gain unfavorable attention, but has also allowed them to quickly win back their faithful fans.
There is enormous potential to develop hotels in Russia, but that potential continues to be hampered by bureaucracy and a regulatory framework that is not conducive to growth. This was the key finding at the Russia round table discussion held at the second annual Hotel Investment Conference held in London last week. The Panel was hosted by Michael O'Hare, Managing Director of Horwath HTL Russia and was joined by Patrick Fitzgibbon, Senior Vice President of Development for Hilton Worldwide (Europe and Africa) and Arlid Hovland, Senior Vice President for Business Development for the Rezidor Hotel Group.
Hotel rate parity trends for September to November 2012 of three, four and five star hotels across some of the major cities in Asia. The report shows the percentage of hotels with cheaper rates on their own brand site compared to their rates on other OTAs.
In a competitive online booking landscape teeming with options, hotels are struggling to stand out. So, where should discerning hotel marketers be looking to improve direct bookings? While some turn to big budget ad campaigns or SEO hacks, the foundation of the answer is much simpler. You need to cultivate a relationship with your guests. The basis of this starts with e-mail: a key tool for hotels to connect with guests at all touchpoints and collect information that will help learn what the guest (incoming, current, or former) really wants.
To help travelers identify the most popular and trending cities this year both domestically and internationally Hotels.com has released data from its Hotel Price Index (HPI) that highlights the most popular destinations of 2014.
The University of Houston Conrad N. Hilton College of Hotel and Restaurant Management is partnering with the top hospitality programs in Europe and AsiaEcole htelire de Lausanne (EHL) and the School of Hotel and Tourism Management (SHTM) at The Hong Kong Polytechnic University (PolyU)to offer an all-new Master of Science in Global Hospitality Business.
Strategic Hotels & Resorts, Inc. (NYSE: BEE), today announced that it has acquired the 250-room Montage Laguna Beach from an affiliate of Ohana Real Estate Investors LLC for $360.0 million, plus customary working capital adjustments. The Company funded the acquisition, in part, through the issuance of 7,347,539 shares of common stock to an affiliated designee of the seller, priced at $13.61 per share, or an implied valuation of $100.0 million. In addition, the Company assumed a $150 million mortgage loan encumbering the property, priced at a fixed interest rate of 3.90%, which matures in August 2021. The remaining portion of the purchase price was funded with existing cash balances.
Newmarket International, Inc. ("Newmarket"), an Amadeus company, today announced the dynamic lineup of keynote speakers for NICC 2015, its annual customer conference being held May 12 15, 2015 in Portsmouth, NH.
Langham Hospitality Group is introducing a new upscale global hotel brand: Cordis Hotels and Resorts. Essentially a new generation of curated hotels devoted to the guests' needs and well-being, Cordis aptly derives its name from the Latin term meaning "heart." The holistic concept focuses on the core pillars of intuitive service, connectivity, sophistication and a sense of community. Introducing the brand, Langham Hospitality Group Chief Executive Officer Robert Warman said: "Building on the successes of Langham Hotels and Resorts, we saw the need to create a collection of international upscale hotels and resorts that will deliver what our guests desire: personalized and efficient services, seamless technology, and authentic experiences in the best locations around the world." "Each Cordis hotel will be individual in style, architecture and design, all of which will be reflective of its location and culture, and tailored to the requirements of our guests, from the corporate travellers to honeymooners to multi-generational families. For example, Cordis Hong Kong, due to welcome its first guests in May 2015, is vibrant, modern, and will feature family-friendly facilities and amenities that will complement its bustling neighbourhood." He continues, "Ultimately, it's all about the devotion to our guests' wellbeing during their stay with us. That will be interpreted through our service values and special offerings such as expansive meeting facilities, exciting restaurant social concepts, comprehensive kids' programs, and tailored neighbourhood excursions." The Cordis portfolio will include new built designs, resorts and contemporary residences. According to Warman, the brand will be developed through a combination of new-build and conversion projects in key cities in Asia and North America, with the first hotel expected to fly the Cordis flag this year in Hong Kong. Cordis has already signed management agreements and letters of intent to open eight hotels in seven cities within the next three years; apart from the Hong Kong hotel, the portfolio will include five hotels in China, and one each in Bali (Indonesia,) Colombo (Sri Lanka.) Other cities targeted for future Cordis hotels include London, New York, Miami, Los Angeles, Orlando, San Francisco, Dubai, Singapore, and Bangkok. "We are very optimistic about the growth of this particular brand," said Warman. "As there are financial, cost-efficient benefits to developing hotels in the upscale tier, the time is right for us to enter high density markets such as North America and especially in China where there is a rising middle class, increasing domestic and international travel, and higher consumption levels. We see Cordis as complimentary to our existing portfolio and a real opportunity to have multiple properties in new markets in the coming years."
Cendyn/ONE, the leader in cloud-based CRM, data-driven digital marketing and interactive design for the hospitality and travel industry, has earned six awards in the 2014 Adrian Awards competition. Presented by the Hospitality Sales & Marketing Association International (HSMAI), recognizing outstanding work in digital marketing for the hotel and lodging industry, the Adrian Award competition is the largest and most prestigious annual travel marketing competition worldwide. This year's competition attracted more than 1,200 entries from around the globe, which were judged by top executives and marketing experts from the hospitality sector.
CapitaLand's wholly-owned serviced residence business unit, The Ascott Limited (Ascott), has secured a contract to manage its first serviced residence in Turkey, Somerset Maslak Istanbul. Ascott's entry into Turkey will expand the footprint of the world's largest international serviced residence owner-operator to 90 cities across 25 countries.
According to a benchmark study in 2012, U.S. companies alone spend almost US$14 billion annually on leadership development with the cost of customized offerings from top business schools reaching upwards of US$150,000 per person. No one can doubt that it's important. But molding the next generation of hospitality leaders (keeping this price tag in mind) is far easier said than done.
Sojern, the world's leading performance marketing platform for travel brands, today released its Q4 Global Travel Insights report based on the rigorous analysis of more than 600 million traveler intent data points across the globe. The report reveals that regional travel volume was high in the last three months of the year, and that currency fluctuations and the political landscape have reshaped global travel patterns.
Hampshire Hotels Management LLC today announces the launch of Dbut Hotel Group, a visionary hotel brand management company led by newly appointed President and CEO Eric A. Danziger. Driving the company into its next chapter of growth, Dbut Hotel Group will bring to market five different tiers of lifestyle brands with a dozen new hotels slated to open in the next year.
Lexington by Vantage, a collection of inns, hotels and suites in the midscale to upscale lodging segments, continues to grow with the opening of the Lexington Inn & Suites Denver Airport at Gateway Park in Aurora, CO. Lexington is a part of Vantage Hospitality Group, a top 10 global hotel company with over 1,200 properties.
Puzzle Partner Ltd., a strategic consulting firm specializing in tactical marketing and public relations services for startups and high-growth technology companies in travel and hospitality, announced today that they signed two new clients: LeisureLink and FindMyCarrots.
The International Society of Hospitality Consultants (ISHC) presented Stephen Kaufer with the prestigious Pioneer Award at the Americas Lodging Investment Summit (ALIS). Kaufer, the Co-Founder, President and CEO of TripAdvisor, the world's largest online travel site with more than 315 million unique visitors a month, was honored for his innovative and thought provoking leadership in the hospitality industry. As the leader for TripAdvisor, 15 years ago, Kaufer ushered in a revolutionary way for consumers to research options for their travel needs by allowing travelers to share their unique views and opinions on the site. Today, TripAdvisor hosts more than 200 million reviews and opinions and receives more than 115 pieces of content a minute from travelers around the world.
HotelTonight, the app for booking a hotel stay on the go, has introduced new personalized price cuts, one called a bonus rate and the other called a rate drop. The apps will analyze your phones location and offer you added discounts for hotels in specific other cities, a deal its calling a bonus rate.
In line with its long-term strategy and turnaround programme Route 2015, the Rezidor Hotel Group further optimizes its organisation and announces a reshaped Executive Committee. Elie Younes, formerly Senior Vice President & Head of Group Development, has been promoted to Executive Vice President & Chief Development Officer. Marianne Ruhngaard, Senior Vice President & General Counsel; and Eugene Staal, Senior Vice President Technical Development have left the company.
Hyatt Regency Tysons Corner Center, the newest Hyatt Regency-branded hotel in the Washington D.C.-Northern Virginia area in more than 20 years, is expected to open in early 2015. The 18-story property will offer business and leisure travelers an upscale, dynamic hotel experience and feature rich design, modern guestrooms, and state-of-the-art meeting space - all in the heart of the trendy downtown Tysons Corner, Va.
InterContinental Hotels Group (IHG), one of the world's leading hotel companies today announces the opening of Staybridge Suites London Vauxhall in Spring Mews, just off the Albert Embankment and minutes from Vauxhall tube, bus and rail links.
InterContinental Hotels Group (IHG), one of the world's leading hotel companies, today announces the locations of its first two HUALUXE Hotels and Resorts properties in Greater China. HUALUXE Hotels and Resorts is the world's first international luxury hotel brand specifically designed for Chinese consumers.
The Hospitality Sales & Marketing Association International (HSMAI) has begun collecting information for its second annual Hotel Digital Marketing Benchmark Study. The study will allow a hotel to better understand the performance of its digital marketing program, gaps it needs to fill in marketing and its place within the industry.