SoLoMo is no longer a new buzzword for travel brands. Although some airports, like Gatwick, are further down the line with their strategy than others, there is no room for complacency because like everything in the world of online travel, SoLoMo is evolving and changing rapidly. Pamela Whitby reports.
The U.S. hotel industry reported strong performance increases in the three key performance metrics during summer 2012, according to data from STR. During the summer season - which comprises June, July and August—the U.S. hotel industry’s occupancy rose 2.4 percent to 69.3 percent, its average daily rate increased 4.4 percent to US$107.37, and its revenue per available room was up 7.0 percent to US$74.44.
Best Western International recently asked Facebook users to cast their votes for the first-ever Fan Awards on the Best Western Facebook page. Best Western's more than 4,000 hotels from around the world were encouraged to submit nominations in categories ranging from Most Unique Hotel to Best View from a Hotel Room and a panel of travel industry experts reviewed the nominations and selected the five finalists for each category.
How do you take a leading Vegas brand and integrate it to India? Ask Neera Chanani. As head of Caesars Entertainment’s (CZR) hospitality division for South Asia, Chanani has spearheaded the company’s expansion into the region. Her job, which she says has the “energy of a startup with the backing of a global company,” focuses on translating the non-gaming aspects of Caesars’ hotels. “How do you develop a chain of these in a place that’s an emerging market and make it culturally relevant?” Chanani is working on the answer.
Marriott Hotels & Resorts, the signature brand of Marriott International (NYSE:MAR), renowned for its expertise in hosting meetings, is “re-imagining” the traditional small meeting to become a collaborative work experience that will promote creativity and innovation. Inspired by the work styles of Gen X and Gen Y, Marriott Hotels & Resorts has exclusively partnered with Steelcase, the leader in workspace design, and launched today Workspring at Marriott. Redmond Marriott Town Center, near Seattle, is the first hotel to offer the small meetings suite.
Online Revealed, Canada's only tourism internet marketing conference, will be back on the road for the 8th annual event in 2013. The conference, which focuses on the latest in online travel marketing trends, will take place at Caesars Hotel and Casino in Windsor Ontario, April 2-4, 2013, with an anticipated attendance of 450 delegates from across Canada.
On a recent hoteldoctorTM assignment, I was reminded of the importance of standards and leadership where individuals are held accountable for performing to an agreed standard and creating an environment where team members can excel. During the course of the assignment, we noted that the people with whom we interacted appeared for the most part to be pleasant and welcoming. However the responses in the different areas or departments of the hotel varied considerably. This was noticeable both in the performance of a particular duty or task, and the spirit in which it was conducted or delivered.
As the popularity of social media continues to accelerate, it's no surprise that famous faces and well-known brands are increasingly using these platforms to reach the people responsible for their fame.The power of these social media channels allows actors, comedians, athletes, and companies to interact with their followers, yet the casual comfort of these conversations can sometimes result in social slip-ups. MDG Advertising developed the following infographic that shows how the improper use of social media has caused some big names to gain unfavorable attention, but has also allowed them to quickly win back their faithful fans.
There is enormous potential to develop hotels in Russia, but that potential continues to be hampered by bureaucracy and a regulatory framework that is not conducive to growth. This was the key finding at the Russia round table discussion held at the second annual Hotel Investment Conference held in London last week. The Panel was hosted by Michael O'Hare, Managing Director of Horwath HTL Russia and was joined by Patrick Fitzgibbon, Senior Vice President of Development for Hilton Worldwide (Europe and Africa) and Arlid Hovland, Senior Vice President for Business Development for the Rezidor Hotel Group.
Hotel rate parity trends for September to November 2012 of three, four and five star hotels across some of the major cities in Asia. The report shows the percentage of hotels with cheaper rates on their own brand site compared to their rates on other OTAs.
Becoming more than just a sophisticated Southern California oasis, Marriott Marquis San Diego Marina has broken ground on a massive meeting space expansion that will result in the largest event space on the West Coast.
YOTEL, an affiliate company of Kuwait-listed IFA Hotels & Resorts KSCC, has signed a long-term agreement with Dubai Investment Properties LLC ('DIP') to operate a new hotel in Dubai, UAE. This marks the hospitality brand's first property in the Middle East.
YOTEL, the technology-focused hospitality brand, has announced a brand-wide partnership with Serta, the leading hospitality mattress company, to develop a unique mattress that will serve as YOTEL's new signature sleep standard. The new mattresses are a critical element of YOTEL's 'SmartBeds,' to be incorporated into their 'cabins' worldwide, as the company rolls out its next generation cabin design and delivers on its ambitious global expansion plans. The partnership speaks to YOTEL's commitment to improving the guest experience in its mission to provide affordable luxury to travellers around the world.
At its Global Conference in Las Vegas today, Wyndham Hotel Group announced to thousands of franchisees that the company has entered into a global CRS services agreement to migrate its central reservations systems to Sabre Corporation's industry-leading SynXis Central Reservations solution.
Mandarin Oriental announces the launch of Fans of MO, a new social platform where guests can share personal photos and notes about their favourite experiences at Mandarin Oriental hotels around the world.
Theres no denying that Paris has amazing hotels more than 2,000 of them, and they cover all the bases: romantic, historic, stylish, luxurious, palatial. But a nice, well-located Paris hotel can be pricey. And location matters: If youre not staying in the heart of the city, you could spend half your visit riding the Metro and buses. Instead of paying a pile of euros for a hotel room, consider renting a privately owned room from a Paris resident through Airbnb, the online service that launched in 2008.
AHIC speakers were at another Saudi City this week exploring hotel investment opportunities and expanding the hoteliers network across the region. The Riyadh Regional Briefing took place this week at the Ritz Carlton Riyadh in Saudi Arabia.
Abstract: A century of commercial competitive conflict between the grocery (food at home or "FAH") and restaurant (food away from home or "FAFH") distribution channels is now being fought on an unexpected but previously contested battlefield: who will own the "convenience" of delivery in the consumer's mind.
FindMyCarrots (FmC) is pleased to announce the launch of a new website as part of its objective to educate the travel industry on the emerging impact of intelligent search technology. The Bangalore based company has developed the next-generation semantic search engine using big data and machine learning. FmC has reviewed close to a million web pages and created a catalog of more than 15,000 places of interest in India as well 30,000 places of interest in the U.S. including information from blogs, reviews, articles, and more.
While in the Hotel business, each of us has the power to enchant, attract and bind guests into the brand fold; we also have the negative power to serve as killjoys, brand misRepresentatives and elements that turn guests away from us and towards Competition.
Bkun, the leading provider of community-based e-commerce software for the travel, tour and activities market, today announced that it will begin a substantial push into North America. After having enormous success in Europe, Bkun have now taken the strategically important step of bringing their innovate tourism technology to tour operators and activities providers in Canada and the United States to help them drive revenues for the respective businesses.
Hyatt Place, the perfect place for today's traveler combining style, innovation and 24/7 convenience, today announces the results of its online survey, which uncovered that six in 10 adults that travel admit to having particular travel quirks. The survey, which polled more than 1,000 adult travelers, was conducted with ORC International.
Starwood Hotels & Resorts Worldwide, Inc. (NYSE:HOT) today announced the debut of its eco-wise Element brand in North Dakota. Located directly across from the new Sanford Fargo Medical Center, Element Fargo boasts an ideal location in the booming Veterans Boulevard Corridor. Owned and managed by StaySharpe Hotels, the new Element hotel offers smart, sustainable lodging for eco-conscious travelers with 130 light-filled rooms and an atmosphere designed to fuel a life in balance and on the move.
Tablets are soon to be classified as a 'mature' technology product, if they aren't already. What this means is that there are many competing devices in various sizes available for purchase - even those besides the industry leading iPad and its little nephew, the iPad Mini - and that many consumers have already or plan to make such an acquisition. Moreover, true mobile and smartphones already fulfill many of the tasks that the larger tablets are best suited for.
HOTELbeat, a provider of Software-as-a-Service (SaaS) based hospitality operations management solutions, has recently enhanced the usability of their software by adding a translation module which allows hotel employees to instantly change the language being displayed to the language selected by the user: Spanish or Tagalog for example. This feature allows hotel staff to better communicate by removing language barriers, and eliminates the unintentional havoc that misinterpreted messages can potentially wreak on hotel operations and guest service.
Sweden-based HoistLocatel has announced its intention to acquire Swisscom Hospitality Services to create the European powerhouse in the provision of technology solutions to the Hospitality and Healthcare industries. The resulting company, Hoist Group, is set to become the European leader for convergent IP solutions in these sectors with a strong North American presence.
PAR Springer-Miller Systems, Inc. (PSMS) --- a wholly owned subsidiary of PAR Technology Corporation (NYSE:PAR) and the leading provider of guest-centric hospitality management systems today announces the expansion of their Markham, Ontario location to create a hub focused on providing the best spa technology available.
FCS Computer Systems (FCS), a leading comprehensive hospitality solutions and services provider, has announced the appointment of Gary Etherington to the position of National Sales Director for the company's operations within the United States. As a result, Gary will represent FCS' continuing efforts to ensure that the company's industry-leading operational and guest satisfaction enhancing solutions are available for use by hospitality organizations throughout the country.
Best Western International announces the certification of the cloud hotel management system protel Air, developed by Germany-based protel hotelsoftware. protel is now one of only a few hotel software providers offering a cloud solution that complies with the Best Western specification, and can be used by their hotels around the world.
Aggressive marketing initiatives, including the announcement of an exciting new loyalty program, as well as access to better technology and a renewed emphasis on quality and brands were the central themes highlighted today at Wyndham Hotel Group's Global Conference as thousands of franchisees from around the world joined together for the opening session. Kicking off a three-day event at the Mandalay Bay Resort and Casino in Las Vegas, the conference brings together more than 6,000 franchisees representing many of Wyndham Hotel Group's more than 7,600 properties across 70 countries. "It's absolutely vital for our franchisees and hotel owners around the world that our powerhouse brands deliver on their promises and continue to evolve with the changing needs and demands of today's travelers," said Geoff Ballotti, Wyndham Hotel Group's president and chief executive officer. "Focusing our energy and resources on better product quality, valuable technology and innovative new marketing programs, as well as realigning our teams to offer the highest level of support to our properties, is paramount for the continued growth of our company. As the world's largest hotel company, this is just the start of an incredibly exciting period of growth and transformation. The initiatives outlined during our conference set a clear strategic direction and foundation to help ensure the continued success of our franchisees around the world." Key initiatives announced during the conference included: