SoLoMo Success: “Fish Where The Fish Are” But Keep The Conversation Flowing | By Pamela Whitby
SoLoMo is no longer a new buzzword for travel brands. Although some airports, like Gatwick, are further down the line with their strategy than others, there is no room for complacency because like everything in the world of online travel, SoLoMo is evolving and changing rapidly. Pamela Whitby reports.
STR: US hotels strong in summer 2012
The U.S. hotel industry reported strong performance increases in the three key performance metrics during summer 2012, according to data from STR. During the summer season - which comprises June, July and August—the U.S. hotel industry’s occupancy rose 2.4 percent to 69.3 percent, its average daily rate increased 4.4 percent to US$107.37, and its revenue per available room was up 7.0 percent to US$74.44.
Facebook Voters Have Spoken! Thousands Cast Votes For Best Western's Most Unique And Impressive Hotels Worldwide
Best Western International recently asked Facebook users to cast their votes for the first-ever Fan Awards on the Best Western Facebook page. Best Western's more than 4,000 hotels from around the world were encouraged to submit nominations in categories ranging from Most Unique Hotel to Best View from a Hotel Room and a panel of travel industry experts reviewed the nominations and selected the five finalists for each category.
A Day in the Life: Head of Hospitality | BusinessWeek
How do you take a leading Vegas brand and integrate it to India? Ask Neera Chanani. As head of Caesars Entertainment’s (CZR) hospitality division for South Asia, Chanani has spearheaded the company’s expansion into the region. Her job, which she says has the “energy of a startup with the backing of a global company,” focuses on translating the non-gaming aspects of Caesars’ hotels. “How do you develop a chain of these in a place that’s an emerging market and make it culturally relevant?” Chanani is working on the answer.
Marriott Hotels & Resorts “Re-Imagines” The Future of Small Meetings - Launches Workspring at Marriott
Marriott Hotels & Resorts, the signature brand of Marriott International (NYSE:MAR), renowned for its expertise in hosting meetings, is “re-imagining” the traditional small meeting to become a collaborative work experience that will promote creativity and innovation. Inspired by the work styles of Gen X and Gen Y, Marriott Hotels & Resorts has exclusively partnered with Steelcase, the leader in workspace design, and launched today Workspring at Marriott. Redmond Marriott Town Center, near Seattle, is the first hotel to offer the small meetings suite.
Online Revealed Canada announces 8th annual conference at Caesars Windsor Hotel and Casino, Windsor, Ontario April 2-4, 2013
Online Revealed, Canada's only tourism internet marketing conference, will be back on the road for the 8th annual event in 2013. The conference, which focuses on the latest in online travel marketing trends, will take place at Caesars Hotel and Casino in Windsor Ontario, April 2-4, 2013, with an anticipated attendance of 450 delegates from across Canada.
Focus On The Basics Of Success - The Role Of Standards | By Duncan Macarthur
On a recent hoteldoctorTM assignment, I was reminded of the importance of standards and leadership where individuals are held accountable for performing to an agreed standard and creating an environment where team members can excel. During the course of the assignment, we noted that the people with whom we interacted appeared for the most part to be pleasant and welcoming. However the responses in the different areas or departments of the hotel varied considerably. This was noticeable both in the performance of a particular duty or task, and the spirit in which it was conducted or delivered.
Social Media Blunders [Infographic] |
As the popularity of social media continues to accelerate, it's no surprise that famous faces and well-known brands are increasingly using these platforms to reach the people responsible for their fame.The power of these social media channels allows actors, comedians, athletes, and companies to interact with their followers, yet the casual comfort of these conversations can sometimes result in social slip-ups. MDG Advertising developed the following infographic that shows how the improper use of social media has caused some big names to gain unfavorable attention, but has also allowed them to quickly win back their faithful fans.
Russia Needs to Overcome Regulatory and Bureaucratic Hurdles to Realise Hotel Development Potential
There is enormous potential to develop hotels in Russia, but that potential continues to be hampered by bureaucracy and a regulatory framework that is not conducive to growth. This was the key finding at the Russia round table discussion held at the second annual Hotel Investment Conference held in London last week. The Panel was hosted by Michael O'Hare, Managing Director of Horwath HTL Russia and was joined by Patrick Fitzgibbon, Senior Vice President of Development for Hilton Worldwide (Europe and Africa) and Arlid Hovland, Senior Vice President for Business Development for the Rezidor Hotel Group.
RateGain's Hotel Rate Parity Trends - Asia (Sep - Nov 2012)
Hotel rate parity trends for September to November 2012 of three, four and five star hotels across some of the major cities in Asia. The report shows the percentage of hotels with cheaper rates on their own brand site compared to their rates on other OTAs.
NAVIS Reach Delivers Big Revenue for Resort and Vacation Rental Companies
If a resort operator in your professional group told you they had a new marketing system that generated $300,000 in two months, how interested would you be? Numbers like this are being reported by a group of companies that recently installed NAVIS Reach. Resort, hotel and vacation rental operators are absolutely interested.
Starwood Hotels And Resorts To Relocate Global Headquarters To India In March 2015 For Month-long Immersion
Starwood Hotels & Resorts Worldwide, Inc. today announced that it will relocate its global headquarters from the United States to India in March 2015 for a month-long immersion. Starwood President & CEO Frits van Paasschen and the company's top executives will split their time between Mumbai and Delhi, conducting day-to-day business from this important global destination with immense potential for outbound travel. Following the company's successful relocations to China in 2011 and Dubai in 2013, this third leadership move underscores Starwood's unique approach to cultivating a global culture and fostering relationships in key growth markets.
IHG Launches Industry Leading Training Programme for Food & Beverage Teams
InterContinental Hotels Group (IHG) have launched a bespoke training programme for the food and beverage (F&B) teams in its hotels across the Asia, Middle East and Africa (AMEA) and Greater China regions. The programme, initially rolled out with more than 10 courses incorporating over 500 video lessons, was developed in collaboration with global hospitality education provider Lobster Ink. The company has plans to develop more courses over time.
Interval Leisure Group Completes Acquisition of Hyatt Residential Group
Interval Leisure Group (ILG) (NASDAQ:IILG), a leading global provider of non-traditional lodging across a broad spectrum of the vacation industry, has completed the previously announced acquisition of Hyatt Residential Group from affiliates of Hyatt Hotels Corporation (Hyatt) (NYSE:H), a leading global hospitality company.
Dynamic Pricing at Hotels Offer Value for Travel Managers
Dynamic pricing in hotels for corporate traveler managers continues to be a well-received cost-saving measure, according to a new study by the GBTA Foundation, the education and research arm of the Global Business Travel Association (GBTA). The study, Dynamic Hotel Pricing Has Its Time Come?, sponsored by Hilton Worldwide, surveyed nearly 200 travel managers to understand why current adopters use the dynamic pricing model for lodging and why it has been slow to catch on with others.
CheckMate Wows Travelers with Hotel Check-In Cards in Google App
CheckMate, the leading mobile check-in and guest engagement platform, today announced that it will now enable travelers to complete check-in quickly via Google Now. "In the Google app, cards powered by Google Now facilitate a frictionless experience for hotel guests to check in for upcoming stays," explains Drew Patterson, CEO of CheckMate.
Korean Air, InterContinental to build hotel in L.A. |
Korean Air is taking hospitality to another level by building the largest InterContinental hotel in North America. InterContinental Hotels Group, parent company of the InterContinental Hotels and Resorts brand, has signed an agreement to manage the new 900-room hotel in downtown Los Angeles.
Is Your Hotel Ready for Business Intelligence? | By Kevin Coleman
The general consensus in business intelligence circles is that you shouldn't wait for your business to have perfect data to undertake a BI initiative. One reason for this is because the elusive state of perfect data is never likely to arrive, despite your best efforts. Another reason is that the reporting and analytics that BI serves up actually help to expose the faults in your data, guiding you to areas that need attention. This being said, it's still important to understand that really good, actionable hotel business intelligence depends on complete and accurate data. This is the old "garbage in, garbage out" axiom and it's as true now as it ever was. Let's take a look at some common areas where hotels and hotel companies frequently have room to improve their data quality.
Leading Players In The Youth Travel Industry Celebrated At Global Youth Travel Awards 2014 Ceremony
The winners of the Global Youth Travel Awards 2014 were announced last week during the concluding event of the 23rd World Youth Student and Educational (WYSE) Travel Confederation. Over 500 industry professionals gathered on Friday, 26 September at The Mansion House in the heart of Dublin for the ceremony, which is now in its fourth year.
Win 15 Nights of Hotel Stays in Americas Best Value Inns 15th Birthday Giveaway
Americas Best Value Inn is celebrating its 15th birthday this month and giving away great prizes, including the grand prize of 15 certificates good for up to 15 nights of stays at any of ABVI's 1,000+ inns, hotels and suites in North America.
Hotel Industry To Fight Discriminatory Minimum Wage Increase In L.A.
After the Los Angeles City Council approved a precedent-setting, discriminatory measure that increases the minimum wage to $15.37 only for hotels, the American Hotel and Lodging Association (AH&LA) today unveiled steps to fight the proposed ordinance. The hotel industry made the announcement in conjunction with the City Council's final vote today to approve the measure.
CMITE Heads to Hard Rock Hotel & Casino Punta Cana in 2015
Questex Hospitality + Travel today announced its sixth-annual Caribbean Meeting & Incentive Travel Exchange (CMITE) event will be held Aug. 10-13, 2015, at the all-inclusive Hard Rock Hotel & Casino Punta Cana in the Dominican Republic, the event's first time in that country.
RobertDouglas Advises Canyon Teton LLC On The Financing Of The Award-Winning Amangani Resort In Jackson, Wyoming
RobertDouglas announced today that it advised Canyon Teton LLC, a Canyon Group of Companies subsidiary, on the $15 million financing of the Amangani resort located in Jackson, Wyoming. The financing was provided by Bank of Jackson Hole.
Hotel Room 'Hauling' | By Larry Mogelonsky
Have you heard of 'hauling' or, to be a little more precise, a haul video? For those of you who aren't wholly up to date on the latest internet lingo, let me explain. Used mostly for retail purposes, a haul video is when a person records what items they purchased from stores, displaying each as they are unpacked, and then posts it to the internet, most likely onto YouTube. Adds Three of the Travel Industrys Best People to Stay Ahead of Aggressive Growth, the brand advocacy platform, is undergoing a massive growth of its customer base, and preparing for the imminent launch of a dynamic new revenue-enhancing platform. It has hired three talented, innovative people to keep the company laser-focused on creating successful campaigns for its customers and helping hotels earn new guests.
Hilton Worldwide Opens First DoubleTree by Hilton in Queensland
Hilton Worldwide today announced the opening of DoubleTree by Hilton Cairns. The 237-room Cairns hotel, formerly a Holiday Inn, occupies an exceptional waterfront location on the Coral Sea in the vibrant city of Cairns. The hotel also marks the fourth DoubleTree by Hilton in Australia and the 400th hotel in the brand's global portfolio. "Guests at DoubleTree by Hilton Cairns can look forward to experiencing the brand's signature service in the tropical surrounds of Far North Queensland," said John Greenleaf, global head, DoubleTree by Hilton. "The opening of this hotel further cements our commitment to the Australian market. We know that the little things mean everything when it comes to a rewarding travel experience and strive to bring each guest the special comforts and acts of kindness that are unique to the brand - starting with a warm chocolate chip cookie welcome at check-in and continuing throughout every aspect of a guest's stay." DoubleTree by Hilton Cairns is located at 121 The Esplanade, approximately six kilometres from Cairns International Airport and half a kilometre from Cairns' CBD centre. Cairns itself is the gateway to some of Australia's greatest tourism experiences including the Great Barrier Reef and World Heritage Listed Daintree Rainforest. The hotel incorporates a unique open air rainforest garden with a barramundi pond, providing an excellent space for guests to relax. Each of the 237 Cairns hotel rooms are modern and spacious and offer stunning floor-to-ceiling city, mountain or water views. Guests have a choice of 161 double-double rooms, 75 king rooms and one king one-bedroom suite. At the heart of DoubleTree by Hilton Cairns, The Atrium restaurant serves a wide variety of cuisine that incorporates local ingredients with inspired presentation and flavours. Dishes such as barramundi with a lemon myrtle and macadamia crust served on a saffron pea risotto with wild rosella chutney and leek exemplify the restaurant's commitment to unique local produce. Open for breakfast, lunch and dinner, The Atrium also offers 24-hour room service. In addition to The Atrium restaurant, the Lobby Bar is an ideal place for guests to unwind after a day exploring Cairns or some of the region's incredible natural wonders. Guests can enjoy a range of complimentary services and amenities including an outdoor swimming pool, 24-hour fitness and business centres and a dedicated tour desk providing information on local attractions and activities. The Cairns hotel also offers meeting and event space that can facilitate meetings for up to 160 guests' theatre-style. As participants in the Hilton HHonors guest loyalty program, the property will offer guests the ability to earn and redeem Hilton HHonors Points and all Hilton HHonors members will earn double Hilton HHonors Points for eligible stays until 31 December, 2014. "Australia has really embraced the DoubleTree by Hilton brand. We are pleased to provide another exemplary upscale, full-service hotel option in the Australian market with DoubleTree by Hilton Cairns," said Ashley Spencer, vice president, operations, Australasia. "Cairns has long been a desirable leisure location for Australian and international travellers and we know DoubleTree by Hilton Cairns will deliver exceptional service and easy access to Far North Queensland's iconic attractions." Among the amenities that guests will enjoy are the invigorating array of CITRON body care products by Crabtree & Evelyn, 24-hour business and fitness centres, outdoor swimming pools, a range of food and drink offerings to meet every guest's need, complimentary high-speed internet access in public areas, and an industry-recognised service culture which is built around the idea of CARE, or Create A Rewarding Experience for guests, team members and the community. Recognised worldwide for its warm, hospitable service, DoubleTree by Hilton is Hilton Worldwide's fastest growing full service brand and offers 400 properties in 33 countries and territories. Along with three existing DoubleTree by Hilton hotels in Australia, DoubleTree by Hilton Darwin, DoubleTree by Hilton Esplanade Darwin and DoubleTree by Hilton Alice Springs, two new DoubleTree by Hilton hotels are planned in Perth and Fremantle in Western Australia. The DoubleTree by Hilton Cairns is owned by the BG Hotels group (Mr and Mrs Ludwig Berger), and is the sixth hotel within the group's portfolio to be managed by Hilton Worldwide. In celebration of its opening, DoubleTree by Hilton Cairns is offering guests a discount of 30 percent for Bed and Breakfast bookings made up until 31 October, 2014 (must be made at least seven days in advance of arrival). Bookings can made directly with the hotel on +61 7 4050 6070 or at
SnapShot v1 ready for launch: Are you managing Excel or your hotels demand?
September 2014: Having successfully completed first seed financing round earlier this year and having received encouraging support from the industry, SnapShot is proudly launching v1 of its cloud-based demand management platform this October.
The IT Benchmark Report at Property level 2014 - what is the largest IT Spend? | By Hilary Catherine Murphy, PhD and Alexandre Rappaz
The IT BENCHMARK REPORT is an annual report published by Ecole Hotelire de Lausanne (EHL), on spending on hotel technology at property level in Europe, Africa and Middle East (EAME). This report analyses and interprets the demographic, financial performance and technology data from an independent survey of EAME, property-level hotels. It reports longitudinal data collected annually, at the end of the fiscal year, from 2007 to 2014 of IT HOTEL PROPERTY LEVEL SPEND. It includes, for the first time this year, the biggest IT spend for year ending 2013. The stated levels of IT spending are 'actual' as opposed to projected budgets.
Magnuson Hotels Reports 250th Wyndham Franchise Conversion
Magnuson Hotels announced today its 250th Wyndham franchise conversion, the Magnuson Grand Hotel Maingate West at Orlando FL. Formerly the Ramada Maingate, the 444-room hotel has upgraded its brand presence to increase exposure via Magnuson Hotels' growing consumer awareness and global portfolio of nearly 2,000 hotels.
Chris Upton succeeds Paul Dukes as Chairman of HOSPA the Hospitality Professionals Association for Finance, Revenue Management and IT
At the recently held AGM, the HOSPA Council ratified the appointment of the Association's Deputy Chairman Chris Upton as the new Chairman of the Hospitality Professionals Association for Finance, Revenue Management and IT. He succeeds Paul Dukes who has stepped down, due to ill health, after seven years of devoted service at the Association's helm.