SoLoMo is no longer a new buzzword for travel brands. Although some airports, like Gatwick, are further down the line with their strategy than others, there is no room for complacency because like everything in the world of online travel, SoLoMo is evolving and changing rapidly. Pamela Whitby reports.
The U.S. hotel industry reported strong performance increases in the three key performance metrics during summer 2012, according to data from STR. During the summer season - which comprises June, July and August—the U.S. hotel industry’s occupancy rose 2.4 percent to 69.3 percent, its average daily rate increased 4.4 percent to US$107.37, and its revenue per available room was up 7.0 percent to US$74.44.
Best Western International recently asked Facebook users to cast their votes for the first-ever Fan Awards on the Best Western Facebook page. Best Western's more than 4,000 hotels from around the world were encouraged to submit nominations in categories ranging from Most Unique Hotel to Best View from a Hotel Room and a panel of travel industry experts reviewed the nominations and selected the five finalists for each category.
How do you take a leading Vegas brand and integrate it to India? Ask Neera Chanani. As head of Caesars Entertainment’s (CZR) hospitality division for South Asia, Chanani has spearheaded the company’s expansion into the region. Her job, which she says has the “energy of a startup with the backing of a global company,” focuses on translating the non-gaming aspects of Caesars’ hotels. “How do you develop a chain of these in a place that’s an emerging market and make it culturally relevant?” Chanani is working on the answer.
Marriott Hotels & Resorts, the signature brand of Marriott International (NYSE:MAR), renowned for its expertise in hosting meetings, is “re-imagining” the traditional small meeting to become a collaborative work experience that will promote creativity and innovation. Inspired by the work styles of Gen X and Gen Y, Marriott Hotels & Resorts has exclusively partnered with Steelcase, the leader in workspace design, and launched today Workspring at Marriott. Redmond Marriott Town Center, near Seattle, is the first hotel to offer the small meetings suite.
Online Revealed, Canada's only tourism internet marketing conference, will be back on the road for the 8th annual event in 2013. The conference, which focuses on the latest in online travel marketing trends, will take place at Caesars Hotel and Casino in Windsor Ontario, April 2-4, 2013, with an anticipated attendance of 450 delegates from across Canada.
On a recent hoteldoctorTM assignment, I was reminded of the importance of standards and leadership where individuals are held accountable for performing to an agreed standard and creating an environment where team members can excel. During the course of the assignment, we noted that the people with whom we interacted appeared for the most part to be pleasant and welcoming. However the responses in the different areas or departments of the hotel varied considerably. This was noticeable both in the performance of a particular duty or task, and the spirit in which it was conducted or delivered.
As the popularity of social media continues to accelerate, it's no surprise that famous faces and well-known brands are increasingly using these platforms to reach the people responsible for their fame.The power of these social media channels allows actors, comedians, athletes, and companies to interact with their followers, yet the casual comfort of these conversations can sometimes result in social slip-ups. MDG Advertising developed the following infographic that shows how the improper use of social media has caused some big names to gain unfavorable attention, but has also allowed them to quickly win back their faithful fans.
There is enormous potential to develop hotels in Russia, but that potential continues to be hampered by bureaucracy and a regulatory framework that is not conducive to growth. This was the key finding at the Russia round table discussion held at the second annual Hotel Investment Conference held in London last week. The Panel was hosted by Michael O'Hare, Managing Director of Horwath HTL Russia and was joined by Patrick Fitzgibbon, Senior Vice President of Development for Hilton Worldwide (Europe and Africa) and Arlid Hovland, Senior Vice President for Business Development for the Rezidor Hotel Group.
Hotel rate parity trends for September to November 2012 of three, four and five star hotels across some of the major cities in Asia. The report shows the percentage of hotels with cheaper rates on their own brand site compared to their rates on other OTAs.
Kinseth Hospitality Company (KHC) is pleased to announce the breaking of ground at the construction site of the Hampton Inn & Suites Minooka, Illinois. The groundbreaking ceremony for the Hampton Inn & Suites, located at 621 Bob Blair Road, took place on October 23th. With nearly 50 guests in attendance Minooka Mayor Pat Brennan, Pete Fleming, Mike Fleming, and Everett Fleming of Marquette Properties, Inc., Grundy Economic Development Council CEO, Nancy Ammer, Village Administrator Dan Duffy, Contractor/Architect Kraig Sadownikow, Project Manager Doug Bean, Village of Minooka Trustees Dick Parrish and Rudy Martin, Mike Hansen of Hansen Law Firm and Kinseth Hospitality Company Executive Bruce Kinseth broke ground on the new hotel. The hotel will offer guest rooms and amenities for both leisure and business guests. The 83-room Hampton Inn & Suites is scheduled to open in the fall of 2015 and will be managed by Kinseth Hospitality Companies.
The cofounders and principals of Meetings Database Institute (MDI-a leading consultancy) today introduced a new
separately held company serving the hospitality community, MeetingLists.com (www.meetinglists.com). The brainchild of
MDI's principals who listened to industry input for more than 20 years, MeetingLists.com offers a searchable online database
aggregated from independent research and a collection of high-quality resources. The Beta website is fully functional and
secure, and data is available for purchase immediately. During the Beta phase, feedback on the portal is being collected
through research, including interviews that took place at the largest industry trade show IMEX America in Las Vegas,
October 14-16. MeetingLists.com enhanced version is scheduled for release later in the fourth quarter of 2014.
Paradoxically, the success of the post-war boom in France led top economic and political players to rest on their laurels and come to a standstill, which analysts at the time condemned as a "blocked society". Conservatism settled in at institutions, among politicians and among the social partners, leading to fierce protection of acquired situations. TYPO3SEARCH_begin
CapitaLand's serviced residence unit, The Ascott Limited (Ascott) the world's largest international
serviced residence owner-operator, has entered into a strategic partnership with Quest Serviced
Apartments (Quest) the largest serviced apartment provider with 112 properties in Australia.
Duetto, the market leader in hotel profit optimization software, announced the opening of a Asia-Pacific headquarters in Singapore, along with the appointment of Patrick Andres as Regional Vice-President, and Amanda See as Vice President of Sales.
Montage Hotels & Resorts' founder & CEO Alan Fuerstman announced the launch of Pendry Hotels, a new brand that will marry the culture of service for which Montage is renowned with an inspired, fashion-forward and design-driven approach to hospitality. In launching Pendry Hotels, the company intends to significantly expand its portfolio of hotels and resorts which today includes five distinctive Montage-branded properties in Laguna Beach and Beverly Hills, California; Deer Valley, Utah; Kapalua Bay, Maui, Hawaii; and Palmetto Bluff, South Carolina.
Karisma Hotels & Resorts, an award-winning luxury hotel collection which owns and manages properties in Latin America, the Caribbean and Europe, today announced the debut of Allure Caramel, by Karisma in Belgrade, Serbia. The introduction of Allure Caramel represents Allure Hotels' first property in Europe and third property within the brand's emerging portfolio of boutique city hotels that reflect the culture of each destination. The new hotel is now welcoming travelers.
It seems not a single person who has visited Dubai has returned without a litany of superlatives singing its praise. Apparently, it is the Paris of Les Annes Folles, the Manhattan of 1935, the California of the sixties. Everything there is bigger, better, shinier. The number of guest rooms is increasing substantially every year as construction never seems to slow down. In the so-called "Five-Star" category, thousands of rooms are added annually to the existing inventory of 30,000 (one third of a total inventory of 85,000 rooms).
Grace Hotels today announced the official opening of its hotel in Panama City, Grace Panama. Occupying the ground floor and six upper floors of the new, yet already iconic, 'Twist Tower' in the Obarrio District, Grace Panama is a contemporary urban boutique hotel which promises a stylish new addition to the city's hotel landscape.
The University of New Orleans has launched a new fully online executive master's degree program in hospitality and tourism management. Classes begin in the spring 2015 semester and students can enroll now.
Today Waldorf Astoria Hotels & Resorts announced the launch of a global gastronomy-focused program in partnership with the world's foremost culinary arts organization, the James Beard Foundation (JBF). Taste of Waldorf Astoria pairs young, emerging JBF Rising Star Semi-Finalist chefs with prominent Michelin-starred Waldorf Astoria chefs in Rome, Berlin, Edinburgh, Shanghai, and La Quinta, California. The program is designed to reinforce Waldorf Astoria's commitment to culinary excellence and create a platform for rising star chefs to showcase and develop their talent.
Hotel Okura Co., Ltd. announced it will open Hotel Okura Manila (tentative name) in 2018, a new luxury resort in the Philippines. Okura has an agreement to manage the hotel with Resort World Bayshore City, Inc., a subsidiary of Philippines-based Travellers International Hotel Group Inc.
"Three Screens" is Out, Universal Digital Is In - The idea of three screens has been valuable in expanding our ideas and ability to reach travelers across a spectrum of devices, but we are past it now. The next year will be one in which innovations in travel technology are made in such a way that all methods of correspondence are available to travelerstext, email, voiceand all applications and software are available in the same format across all devices. Ultimately, it means that the guest has total control over the way they plan their travel and communicate while on the road.
Hot on the heels of announcing an AUD $550m multi-use resort in Australia, leading Asian hospitality group Dusit International continues its expansion plans with the signing of the first Dusit Thani hotel to be developed in Vietnam as part of the Cam Ranh Flowers Resort.
Business activity in U.S. hotels declined to a reading of 113.9 in September according to the latest
reading of the Hotel Industry's Pulse (HIP) indicator. e-forecasting.com's HIP - a composite indicator
that gauges monthly overall business conditions in the U.S. hotel industry - fell by 0.1% in
September after a flat performance with a change reading of 0% in August. The index is set to equal
100 in 2005.
There are few pastimes more exciting than planning out a family vacation to Disney World. With
thirty resort hotels in Disney Worlds and countless other hotels in nearby Orlando and Kissimmee
customers have many options from which to choose. But does spending money on a more expensive
hotel lead to a better customer experience? I ran a list of 30 Disney Hotels through our RightBid
Feedback Collector software to find out.
Whilst London's hotel profitability showed positive year-on-year movements in the month of
September, the UK provinces put the capital's performance in shade with gross operating profit per
available room (GOPPAR) showing a double digit growth. In particular, Scottish hoteliers recorded a
27.3% surge in this metric, according to the latest data from HotStats
A 2014 Gallup poll reported that fully engaged hotel guests spend 46 percent more per year, and two
of the top boutique hotels on the west coast, Hotel Abri and Toll House Hotel, are reaping those
rewards by using CheckMate's mobile guest service and engagement platform. Both properties are
part of the prestigious portfolio of hotels managed by MetWest Terra Hospitality.
BETHESDA, Md. --Marriott International (NASDAQ: MAR) announced today innovations to its careers
sites and job search process as it aims to engage jobseekers worldwide through its new
#PictureYourselfHere campaign. The campaign includes enhanced job search functionality, featuring
behind-the-scenes photos submitted by current associates all around the world, in an effort to reach
the best talent in the industry. The campaign is designed to creatively provide job seekers with a
more impactful job search experience and an authentic view into what it's like to work at Marriott
Aptech Computer Systems announced American Liberty Hospitality, Inc. will implement Aptech's
Targetvue Enterprise Planning system in 22 properties. American Liberty operates Hilton, IHG,
Choice, Wyndham and other brands and full-service independent resorts. The company also uses
Aptech's Profitvue and Webvue Enterprise Accounting. Aptech is the leading provider of
hospitality software for business intelligence, budgeting, and enterprise financial accounting. Click
here for more on Aptech's products and services.